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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! I canceled my account half year ago but you still charge me every month

I have cancel my phone number but you still charge me $15.75 monthly through my credit card. I forgot my phone number. How to handle this issue?

Cancelling subscription

I plan to sign up with Koodoo today and I am wondering about being billed for my next month's payment for Public. The payment comes off my credit card on July 30. If I switch to Koodoo today, July 29, is it too late to stop the payment for the 30th?I...

messages not downloading

so need the new settings from last April. I have an Android phone

I received a loyalty bonus of 30gb . It expires in 15 days.

I switched my account to the 6gb/month. My free bonus has 15 days left, but instead of taking data usage from the loyalty bonus, my 6gb is being used. Am I to assoom that I have to use up all my paid gb before I can use the loyalty bonus. That would ...

Resolved! I need to check some text messages from january

Hi, I am facing a court hearing and the other party erased some text messages from our conversation, including some outgoing messages from my device. How can I request these few messages from Public Mobile? It would be only a couple of days worth of ...

Plan pause or cancellation question due to travel

Hello, I'm gonna live in Europe in the next 9 months starting from September. I want to either pause my plan and resume it next year or cancel it completely. There are no options to do either on my account, and I can't find the payment button that yo...

Unable to receive pictures from Iphone on Messages

I have an Android Phone using the Google Messages App for my messaging. I have Mobile Date enabled and have my APN set as per Public Mobile guidelines. I am able to send pictures to and receive pictures from, another Android phone using Messages. ...

Data usage

I have 250 MB and can’t figure out how I have used 239 in 9 days. I have turned cellular data off on all my apps and I seldom send pictures in my texts. How can I figure out where the leak is? thanks.

Transfer out

I transferred out from PM to other provider on June 1,2024, PM charged my monthly payment for $27.3 on May 30, my circle billing is starting at 14th every month, I didn’t receive any refund, so I pm the agent and requested, and I received email sayin...

New sim card

Not receiving incoming calls and texts

Resolved! Didn’t get confirm my identity number(6 digit)

I tried to switch husband phone from Bell to PM. I have problem please help me. Activated his SIM card but didn’t get text notification from old provider Bell to approve switch. (Using bell SIM card) already 5 hours passed now

Resolved! Plan price increase

Just saw that PM increased the price of their $34 50gb plan, can/us to $39. I just recently joined PM last month, does this mean that my next bill will reflect the new price? Or do I get to keep paying the $34? thanks!

Resolved! Redirecting call and discontinue for a month

Hello,I will be travelling to India from 3rd August - 3rd Sep and I would like to discontinue for 1 month. My recharge date is 27th of each month. Could you pls advise if that is possible.Secondly, is it possible to redirect any calls from my phone n...

Payement before due date

Hi, My subscriptions renews on Aug 3rd, if I pay now, will my subscription date change from 3rd Aug to todays date? Thank you ,Devasis

Resolved! Subscription unsuccessful

Trying to transfer my number from PhoneBox (Telus) to Public Mobile, but it says my IMEI doesn’t match with my phone number. How can this be resolved? There is no helpline that I could call for help

esim

I am a new customer to PM. How long do it take for my phone to be activated. I completed the registration approx 30 mins ago. Unable to text or call out.

Activate a released number?

How do I get a released number from virgin, activated on public mobile?

Did not receive PIN

Hi text says below but I did not receive a PIN. My phone shows SOS and can’t receive text anymore.You have successfully created a new PIN. Keep this number safe as it'll be used to authenticate your identity.

Locked out

Hi so I don’t have my email anymore I forgot it , I only have my phone number, it wouldn’t let me rest my password, keep saying locked out please help me

Transferring my cellular services

Trying to transfer my services from lucky mobile to public mobile but I made the mistake of removing my esim of lucky mobile from my phone too soon and couldn't recieve their message requesting confirmation of the service change from public mobile......

can not access account

I am not getting codes on the email or my phone to get into my account or activate my phone

Canceling account for deceased family member

Hello, my elderly grandmother got a Public Mobile account a few months back. Sadly, she passed away a few days ago. While I have the login for her account, I do not have her iPhone to get the verification code - I'm in Calgary and the phone is in Cha...

Enter my phone number

I am trying to install the Sim card. Can't find where I enter old cell phone number. Just keeps wanting to order me a Sim card again.

Resolved! Calling features

Does every public mobile plan include calling features (ie. Voice mail, call display)? I can't see info about this anywhere in there terms and conditions. Yet some plans mention in their description whereas others do not. Thanks for any info!!

Subscription

I have subscribed to the new plan couples of months ago which was $34/month from my existing plan which was $40/month but I am still being charged $40 per month . Could yoiu please help me to fix this problem.

Resolved! Phone is roaming in Athabasca, Alberta area for the last 2 days

Hi, For the last two days my phone is showing roaming now and doesn't get service at home unless I enable roaming. Once I am in town (Athabasca) it does find Public Mobile so I have 2 questions:Is there a Telus tower not working north of Athabasca, A...

$15 plan? Where did it go?

Where did the $15 plan go? Why is Public Mobile not offering it? The lowest plan is now $19?

Resolved! USA roaming

When I changed to the current subscription it was supposed to have unlimited USA roaming, but now I don't see it on it. Do I still have USA roaming?

roaming 30$

I payed us-can roaming 30$. For phone and data . My data works but not the phone calls

What happened to the 29$/month plan??

I was just about to buy the 29$/month for 10gb of 4g, but I got an error, and when the page refreshed the plan on the store was replaced with a 30$/month for 15gb plan. Is there anyway I can get that other option back?Honestly I barely use 4gb of dat...

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