Didn't get QR code for esin when purchasing phone plan

[Douglas61]

Didn't get QR code for esin when purchasing phone plan from public mobile 

[Priority]

When signing up did you use the App or Website, and if you used the app did you 'Continue with e-SIM'?

[hairbag1]

@Douglas61 

clcik this link to send message to CSA for their help...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

added...esim is only available to new accounts. If you have an account currently...you can't have an esim unless you're starting an entirely new PM account.