@Lucas88
That error message indicates that PM EverSafe system is unable to link your e-mail login with My Account.
No worry, that is an easy fix for PM support, you just need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there
