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Am using an iPhone X and I already have a Koodo sim

Well I already paid for it and at the end it show me this image below 

Okay thanks for the assistance but I don’t even have a public mobile sim I can get a credit to, that’s my point

Yeah thanks very muchwell I purchased an esim and I paid for it already so I just found out that my phone is not compatible for an esim so I need the refund of what I paid for

I already have a SIM card and I don’t need a new SIM card, I just need the refund please