09-19-2024
02:31 PM
- last edited on
09-19-2024
04:02 PM
by
computergeek541
I'm trying to port my number back to Rogers but the Public Service where I am is so bad I'm not getting the SMS to approve ..... is there another way I can move this along
09-19-2024 03:09 PM
thanks @Handy1 , yes, missed that. But in this case, he really needs to make sure text work or support can help
09-19-2024 03:02 PM - edited 09-19-2024 03:02 PM
@hTideGnow Op porting to Roger’s , says so in first sentence . Would be bad decision to port to Koodo or Telus if PM dose t work where they are . Roger’s makes the most sence in their case
09-19-2024 02:51 PM
hi @E2011104
where you are porting to? any chance Koodo or Telus?
or message support agent as said above, see what they can do if you cannot receive text
09-19-2024 02:50 PM
if you have access to nearby wifi...try that for porting away.
09-19-2024 02:36 PM
The account is fine ... the service signal is almost non existent
09-19-2024 02:32 PM
HI @E2011104
is the PM account still active? you can only port out numbers from active accounts
if it is active, then ask support to confirm why the text not sent
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437