Porting away from Public

[E2011104]

I'm trying to port my number back to Rogers but the Public Service where I am is so bad I'm not getting the SMS to approve ..... is there another way I can move this along

[hTideGnow]

thanks @Handy1  , yes, missed that.  But in this case, he really needs to make sure text work or support can help

[Handy1]

 @hTideGnow Op porting to Roger’s , says so in first sentence . Would be bad decision to port to Koodo or Telus if PM dose t work where they are . Roger’s makes the most sence in their case 

[hTideGnow]

hi @E2011104 

where you are porting to? any chance Koodo or Telus?

or message support agent as said above, see what they can do if you cannot receive text

[hairbag1]

@E2011104 

if you have access to nearby wifi...try that for porting away.

[E2011104]

The account is fine ... the service signal is almost non existent

[hTideGnow]

HI @E2011104 

is the PM account still active?  you can only port out numbers from active accounts

if it is active, then ask support to confirm why the text not sent

 please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437