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Changing subscription

Tony1977
Great Neighbour / Super Voisin

I I want to change the 90 days subscription to a 30 days before the ending cycle , do I get charged again for the remaining time ?

10 REPLIES 10


@hTideGnow wrote:

HI @computergeek541 

i am luckier, those with 90 days options are there but one of them is Wrong, see if you notice what is wrong

hTideGnow_0-1729257491761.png

 


3x3=6?

HI @computergeek541 

i am luckier, those with 90 days options are there but one of them is Wrong, see if you notice what is wrong

hTideGnow_0-1729257491761.png

 


@hTideGnow wrote:

HI @Tony1977 

there are some 90 days plan again!!

Login to My Account and go to Change Subscription and check what 90-day plan choices you have 


I see a 90-day plan being advertised in My Account, but disappointingly when going throught he process to schedule the plan change, there's no 90 day option there.  I'm aware that customers need to select the 30 day plan advertisement first and then go to next step to choose a 90 day plan, but in this case, the 90 day plan isn't there.

hTideGnow
Mayor / Maire

HI @Tony1977 

there are some 90 days plan again!!

Login to My Account and go to Change Subscription and check what 90-day plan choices you have 

Meow
Mayor / Maire

EVERY time you change subscription NOW (instead of Scheduling it on next renewal) you WILL be immediately charged.
No refund will be issued at all. Meaning you got plan A today you pay $30 and in 2 days you change it to $50 plan; you will be immediately charged $50 and say good bye for $30. No refund...

you are changing to better plan or you used all data and need new plan now?

as said, used Change on Renewal as no partial refund, use only Change now unless you run out of data

but if you left 90 day plan, you don't get that plan back.  If you use up data and like your current 90 days plan, you can ask PM to help renew early


@Tony1977 wrote:

I`m already on 90 days subscription that ends on Oct 17. I will like to change it to 30 days before the ending cycle.

 Do I get charged again, i f I renew before the Oct 17 ?


Yes, you would get charged again. There are no partial billing cycles.  You'd be paying the full of amount for the new plan and as others were saying, you won't get a refund for the amount already paid for the old plan.

Tony1977
Great Neighbour / Super Voisin

I`m already on 90 days subscription that ends on Oct 17. I will like to change it to 30 days before the ending cycle.

 Do I get charged again, i f I renew before the Oct 17 ?

slusagm
Mayor / Maire

no partial refund on remaining time.  When you make plan change , use Change on Renewal

But which plan has 90 days subscription?  

hTideGnow
Mayor / Maire

HI @Tony1977 

did you check your My Account's Change Subscription? I don't think any plan has a 90 days option at this time.  Not all plan has the 90 days option.  You will likely have to want  check often. 

 

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