Need to Resume Mobile Service

[Johnbecky]

I cannot add new credit card to my account and need to resume my mobile service which has been deactivated for about a week.

[Johnbecky]

Yes, same old problem.  No cell phone, cannot call out, cannot send or receive texts.  Ridiculous.

[Johnbecky]

I have never heard of a mobile company that expects a customer to go and get a voucher from a store to add to file in order to pay their bill.  My credit card continues to get comprimised, which is a common occurence these days, and you cannot add or change your credit card online.  It's ridiculous and will be changing companies even though Public Mobile has good rates.  I still after a week have no cell phone usage.

[hTideGnow]

HI @Johnbecky 

this was a very old post from March.  So, you were ok for the last 9 months?

you had trouble with payment again?

[computergeek541]

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@Johnbecky wrote:

Absolutely ridiculous that you have to go to a store and purchase a voucher in order to update your credit card on file.  I will be cancelling my service with Public as this has happened a few times.  The most annoying company to deal with.

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Buying a voucher doesn't update your credit card.  It just makes it so that a payment can be made to your Public Mobile account can be made using an alternative method.  Vouchers can also be purchased from recharge.com or muskbird.com.

[Johnbecky]

Absolutely ridiculous that you have to go to a store and purchase a voucher in order to update your credit card on file.  I will be cancelling my service with Public as this has happened a few times.  The most annoying company to deal with.

[fixin]

@Johnbecky - Get a voucher as the others suggested at the locations or places that they suggested, a physical voucher card with Public Mobile may look like this (Yes, they still have the Pre-Rebrand PM logo on the voucher card):

[Boki]

1. Get voucher ASAP
2. Open a ticket so agent can update your credit info

[hTideGnow]

hi @Johnbecky many has the same problem

supposed to wait an hour or a day to try again

best to get a voucher from Shoppers drug Mart and load  it using *611, this will at least get the service back first

[kcorscadden]

As far as I know, PM only takes credit.

If you don't have a credit card, you could get prepaid VISA or MC from Shoppers Drug Mart or use someone else's like a parent or sibling?

[hairbag1]

@Johnbecky 

get payment voucher at Shell or Walmart, then dial 611 to add them and REsume servic3e.