start a ticket

[Rapeller]

how do I set up a ticket

[eddieO]

@Rapeller in addition to what has been shared here already, if you post your issue or question here in the forums often times you will get a response or answer before you hear back from an agent, just remember to not include any personal info like phone numbers etc..

[Chalupa_Batman]

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@Rapeller wrote:

how do I set up a ticket

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Hi @Rapeller 

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

What issues are you having? Maybe we can help?

[slusagm]

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen       

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437