3 hours ago
36m ago
Ya sometimes apartments suck. Here's something to consider to see if this helps the problem.
What's the worst you can do.... if these don't resolve the problem, then maybe it could be your phone or the building. You can always return within 30 days right.
Another thing to try to confirm, invite some friends over who have Telus or PM. Maybe it's your phone?
Do you know any of your neighbors? Why not ask them what their cell provider is and how the signal is with them in their apartments.
It's all about trial and error to see what works best for you. People tend to give up and blame the carrier first. Process of elimination I say. 🙂
2 hours ago
HI @latebuyer
when you are back home, try reboot your phone. And try changing the different network mode (3G or 4G or 5G) and it might help
2 hours ago
Thanks, it looks like the problem is my apartment as i'm at the mall and it works fine.
2 hours ago
Check to see if there is an outage in your area:
https://www.telus.com/en/ab/outages
If not then reset the network settings. If that failed then contact a CS_Agent by typing in Submit a Ticket or Contact Agent on the Chat Bubble to investigate your issue.
3 hours ago
Thanks. Its an a53 5g. Telus keeps on phoning me. Could it be about coverage in my apartment?
3 hours ago
Hey @latebuyer
Go into your network settings and reset them. Then reboot the phone. If you don't know how, let me know what phone you have.