Porting number to Public Mobile

[Dick1955]

I am trying to complete porting of  my husband’s new cell phone service with you. My husband’s name is Richard Walker, cell # ###-###-#### . Can you please tell me what to do to get this completed? 
i don’t know what to do. My husband is not able to receive phone calls, it goes directly to message saying voicemail is full. 

[Handy1]

@Dick1955  This is public forum please remove personal info . Did you mean old providers sim in the phone to reply YES to the confirmation text to port number to PM ? If you have have you tried to reboot the phone with PM SIM card in the phone . If you didn’t reply YES I will send you the porting team number private message . They can re trigger the port request for you 

[hTideGnow]

HI @Dick1955 

remove your phone number, this is a Community made up of customers only

for your porting problem, you already activated the account and just not getting calls and texts?   Did you get a text from the old carrier, did you reply YES?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (envelope on top right), check for the number and call