Trouble porting out a number

[AlexanderZh]

Hello, Public Mobile initially didn't set up my number correctly on their end. I use my original number with no trouble. BUT, whenever I login to public mobile account, they sent confirmation to the wrong, temporary number they originally gave me. I want to leave Public Mobile, but I can't do that since they send confirmation message to the wrong number. Whom do I have to contact to get this resolved? Thank you   

[AlexanderZh]

Did that today, hopefully I will hear from them soon
thank you!

[softech]

@AlexanderZh so, did you use the link I provided above to engage support??

That is not AI but an actual link to support agent .  Message them now and they will reply tomorrow morning 

[AlexanderZh]

This is for logging into PM online account. I can do that though email indeed. But when they send confirmation code to port number, they do it on my temporary number.

[AlexanderZh]

I can't figure out how to contact them. All I see for support is just this forum.

[Phil_Adelphus]

@AlexanderZh  Have you tried "didn't get the code" at log in to get the email option?  If you can log in that way you can go to your Eversafe profile and correct the phone number.

[softech]

@AlexanderZh 

Message support and try to get that sorted out

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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