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Locked out of my account for months

Lease
Great Neighbour / Super Voisin

How do I get my account number when I've been locked out of my account

2 REPLIES 2

Chalupa_Batman
Mayor / Maire

Hey @Lease 

If you are using the PC, wait one hour after the last time you tried. Then go into your browser settings and clear the cache and then restart your browser. Make sure all browsers are closed. Then go into incognito mode and try to log in one time. If you can't, then click on forget log in or password. And if THAT doesn't work, please create a ticket using chat bot in the bottom right corner and enter Customer Service and follow the prompts.

hTideGnow
Mayor / Maire

HI @Lease 

try resetting password using Incognito/private/secret mode on your browser

if same, ask support agent to help by sending them private message here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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