3 hours ago
- last edited
2 hours ago
by
computergeek541
I recently switched from my old 3g plan that was giving me around 30mbps, now that im on 5g plan even at 4g speeds its 2.52mbps. ive tried configuring the network which didnt help, I also have full signal bars. Thank you for any assistance.
29m ago
You are right, what is the difference between isp.mb.com and sp.md.com? Are both the same server?
34m ago
an hour ago
sometimes changing APN settings may fix the speed issue, try setting your APN to isp.mb.com and sp.mb.com to see if there is a speed difference
an hour ago
@EB0 wrote:A friend of mine had a speed issue, his SIM card from 2017-2018, he was not able to get a higher speed on 5G, so he replaced the SIM card, problem solved.
it doesn’t make sense, SIM card should work on all speeds.
My SIM card is 2016 vintage, well that is when it was activated. The actual date could be much older. In any event, I don't appear to have any issues with slow data which is more or less an artifact of real time network conditions.
an hour ago
@HALIMACS wrote:Does APN settings have any affect on reliability/consistency of data @computergeek541 ?
APN stands for access point name and that pretty much says it all in terms of what the settings do. If the settings are incorrect, then data related functions won't work.
2 hours ago
Will do, Thank you!
2 hours ago - last edited 2 hours ago
Well, that’s pretty good feedback to give the customer support agents @KyleZee
Let them know, and request that they re-provision your account and if that does not help things, perhaps they can send you a new, complementary SIM card to try, as you should not have to pay for it.
To contact a Customer Support Agent, there are 2 methods:
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
2 hours ago
yeah this sims from 2021, just odd switching to 3g gives the best speed at worse cell service, full bar service for 4g is awesome for phoning, but very poor data speed
2 hours ago
A friend of mine had a speed issue, his SIM card from 2017-2018, he was not able to get a higher speed on 5G, so he replaced the SIM card, problem solved.
it doesn’t make sense, SIM card should work on all speeds.
2 hours ago
its been in 3 different phones with the same results, and my neighbors are with bell and telus and there speeds are 250mbps+
2 hours ago
If using a physical SIM, can you try using the SIM card in a different device to see what kinds of speeds you get?
Do others in same area (on Bell or TELUS) also get similar speeds to what you’re getting?
2 hours ago
if I set the data to 3g only I have good speed, but anything above 3g its 2-3mbps
2 hours ago
@HALIMACS wrote:Does APN settings have any affect on reliability/consistency of data @computergeek541 ?
I know that that there is a priority setting that can be used in the APN type field, but the way I see it, the data works or it doesn't.
2 hours ago
Does APN settings have any affect on reliability/consistency of data @computergeek541 ?
2 hours ago
2 hours ago
@KyleZee wrote:I recently switched from my old 3g plan that was giving me around 30mbps, now that im on 5g plan even at 4g speeds its 2.52mbps. ive tried configuring the network which didnt help, I also have full signal bars. Thank you for any assistance.
All plans give access to the same networks. The only difference is the 5g plans having maximum speed set higher, so I don't see the plan change causing this reduction in speed. This could be a temporary network issue. Have you tried the service in different locations?
2 hours ago
have you tried resetting your APN?
Also try rebooting your device and resetting network connections to see if that helps.
Is your mobile network set to auto?