Why won't it let me change my plan

[JTataryn]

I want the US $34 plan but it keeps saying this when I sceduale it to change on my next renewal day.

[computergeek541]

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@JTataryn wrote:

I want the US $34 plan but it keeps saying this when I sceduale it to change on my next renewal day.

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No payment is due when schedulilng a plan change.  Can you check that the scheduled change option is being used instead of immediate change?

[will13am · Accepted solution]

@JTataryn , try again using incognito mode if you are using a browser, clear app cache if using the app.  

[AK32]

Have you confirmed your payment method is up to date?

If yes, i would try again a bit later, there has been a lot of (worldwide) internet issues today. 

If the issue continues, you can send a message to a customer service agent who may be able to make the change for you, you can contact them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Hope this helps 🙂