I subscribed to a mobile plan with Public Mobile (e-sim) and wanted to transfer my phone number (from Koodo) to the new plan, but I encountered trouble while activating the subscription. I downloaded the Public Mobile app and followed the steps, but at step 6, it says 'Subscription not activated'. For now, when I log in My account in the app, it appears the last step 6 and asks to connect Customer Service Agent to resolve.
I need help to solve this but couldn't connect with anyone. Please can someone contact me urgently to solve this or please advise how and who I can contact to require a full refund. Thank you.
