2 hours ago
- last edited
2 hours ago
by
computergeek541
I subscribed to a mobile plan with Public Mobile (e-sim) and wanted to transfer my phone number (from Koodo) to the new plan, but I encountered trouble while activating the subscription. I downloaded the Public Mobile app and followed the steps, but at step 6, it says 'Subscription not activated'. For now, when I log in My account in the app, it appears the last step 6 and asks to connect Customer Service Agent to resolve.
I need help to solve this but couldn't connect with anyone. Please can someone contact me urgently to solve this or please advise how and who I can contact to require a full refund. Thank you.
2 hours ago
you need PM to check what was wrong with the activation. Since account not setup yet, you cannot open ticket with Chatbot, just message PM agent using this link
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437