FB Messenger and WhatsApp voice calls-Plans issue

[eyerhyme]

Hi,

   Seems that FB Messenger and WhatsApp do NOT work for receiving or making voice/video calls. Why?

Also... many of us tried to sign up to the 40GB plan and upgrade to our next subscription cycle. Still waiting for a respond from PM on this. 

[computergeek541]

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@Shirlz wrote:

I'm not able to talk with my contacts on FB messenger and whatsapp too. I can hear them good but my voice is very "choppy" they can't understand what I'm saying.

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I've actually found the voice quality (in both directions) actually much better with both Whatsapp and Facebook Messenger.

[Shirlz]

Everything else works fine on my android.  My iPad has no problem with FB messenger it's not with public mobile.

[Shirlz]

I'm not able to talk with my contacts on FB messenger and whatsapp too. I can hear them good but my voice is very "choppy" they can't understand what I'm saying.

[computergeek541]

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@eyerhyme wrote:

Hi,

   Seems that FB Messenger and WhatsApp do NOT work for receiving or making voice/video calls. Why?

Also... many of us tried to sign up to the 40GB plan and upgrade to our next subscription cycle. Still waiting for a respond from PM on this. 

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Both work fine using Public Mobile's data service.  Both Messneger and Whatsapp only need a working internet connection (whether mobile data or Wi-Fi).  Are other activities using your mobile data connection working?

[Sansan]

Hmm, calling from WhatsApp works for me. Not sure why it's not for you.

What is the error message you are getting when trying to upgrade plans? Are you on a phone or computer? Can you try another device? Same error? If so a d you already submitted a ticket to the below agent , I guess you just have to wait until some gets back to you. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

@eyerhyme 

my Whatsapp is making and receiving voice calls just fine...dunno about FB, not a user.