I activated my sim one week ago, but still can't make call or use data

[DerekLau]

"7B1 Your phone is not activated on the network"

I tried everything this form suggested. I tried on difference phone including IPHONE and Android. I created two tickets but no any response or confirmation. 

[Handy1]

@DerekLau  first check community box for their reply , or use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

If no reply @DerekLau Please submit another ticket with support to investigate 

send  a  private message   To CS_Agents

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437