Trying to contact PM with Issues

[TimTams]

Hi all,
Ive tried to contact PM by submitting a ticket to a "cs_agent" through the private message and by going through https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437.

I have yet to receive a response from them and I submitted a ticket last Thursdays. Not only that I have submitted multiple times (around 5 times). When sending a message will the sent message show up in your private messages? Mine currently does not show the sent message. Please help!

[TimTams]

Yes that is correct

[Phil_Adelphus]

@TimTams   Is this related to your activation problem described here?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Issue-Activating-Sim-with-Black-Friday-De... 

[TimTams]

Yeah just double checked and still no replies for any of my submitted tickets 😕

[Phil_Adelphus]

@TimTams   That's good! (that at least it went, not good that no reply).  Do you see an envelope icon at the top right of this page?   There would be an indicator there when there's a reply.  But if you don't have an envelope icon (depends on device) then tap/click on your avatar/profile picture also top right and there will be a drop down with Messages.  Make sure they didn't reply there.

[TimTams]

oh I see it now in the sent.... PM just hasnt responded to my tickets at all....

[Phil_Adelphus · Accepted solution]

@TimTams   Yes you should see a sent message in your Sent folder.  Someone else just mentioned the same problem.  Try sending again and check your sent folder right away to see if it went and let us know what happened