Trying to reset my password

[LoriMac]

no email is arriving to give me code 

[will13am]

@LoriMac , by chance are you using an email alias with + sign?  This format will not work with the 2FA system even though it is legit as a username.  Check also the spam folder for 2FA emails.  

[RossN · Accepted solution]

@LoriMac 

if password reset won't work you

 need to contact a customer service agent 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here                               

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