Porting number out of Public Mobile to Virgin Plus

[watermelon12]

I recently got a Virgin Plus SIM and I am currently trying to port my old number from Public Mobile to Virgin Plus. I have been trying to do this for the past 3 weeks without success and I have talked to multiple customer service representatives from both companies regarding this issue .

For some reason, the porting is incomplete. I can make outgoing calls from my Virgin Plus SIM with the old number but incoming calls and texts go to my old Public Mobile SIM.

So right now it seems like I have two SIMs with the same number and I can only receive incoming calls to one (the old Public Mobile SIM).

Any idea what's happening? I've been messaging customer service for the past 3 weeks but nothing's working and it's been very frustrating.

[Priority]

@watermelon12 do you have an update on the matter? We're you porting your Public Mobile line to Virgin Pre-Paid or Post Paid?

I know it's like essentially impossible to bring your number into Virgin pre-paid, they seem to make everyone get a new number on the Pre-Paid end. 

[watermelon12]

Okay thank you so much everyone, I've submitted a ticket to Virgin Plus tech support hoping to resolve this issue. PM customer service also confirmed that they can't do much on their end. 

[softech]

@watermelon12 question is, did you get the Porting Authentication text from PM?

Make sure your PM account is active and you can still receive incoming calls and text
Then call your new provider and ask them to re-trigger the porting request.
Wait another hour or two and you should receive that

If still not receive the text from PM asking you to approve the porting,  please open ticket with PM support using this direct link:  https://urlshortner.tiia.ai/Lc9xk8

Make sure that you respond to this text within 90 minutes. If you do not receive this SMS or you do not respond within the 90 minute window, make up to 4 additional attempts to send it. If you are still experiencing any difficulties, reach out to a Customer Support Agent

(Ref: https://www.publicmobile.ca/en/on/get-help/articles/porting-out  ) 

[Handy1]

@watermelon12  This isn’t something PM can help with . You need to get virgin mobile support . To restart the port request . But making sure your PM account is still active to receive text from PM SIM card to confirm the port by replying YES to it

adding or virgin support just needs to re provision your sim on there end for you . @watermelon12  But at the end of the day when ports fail it’s the new carrier that does the heavy lifting to fix not the old provider . This is true of all phone providers