Click on this link. I'll send you a number to call to get this resolved.
That numbers can't be called to start the number porting procedure. In the case of a porting in a number from Koodo prepaid, only a Public Mobile customer support agent can get that started, and there's no way of knowing if the porting process was already initiated before this thread was created. Please be careful about giving this number out.
Please note on bullet 3 about prepaid Koodo account.
The steps must be followed in exact order if you are porting your number over to PM:
Make sure your old SIM is active so don’t cancel serviced with them.
Purchase a PM SIM from Amazon ($5) or Canadian Cell Supplies ($4) or pick one up from Telus/Koodo/Mobile Klinik store ($10.00) or eSIM from Public (ONLY if your phone is eSIM compatible so check).
Download the PM app on your phone to activate the SIM. Use the old account number and not the IMEI to avoid issues. Complete to step 6. Note that your previous service is Koodo prepaid…you will need to pick a temporary number and contact the CS_Agent to complete the porting of your old number.
Keep the old SIM in your phone and wait for the text from old carrier and confirm with YES you are porting over to PM within 90 minute window once you get the text.
Keep the old SIM in your phone until porting process is completed because the old SIM will continue to work for about 2 hours.
Power off the phone once porting is completed then switch to PM SIM and power on your phone.
@ChristopheG To port number from Koodo pre paid to public mobile you have to first activate on the PM app and picking temp public mobile phone number then get support to transfer the number over for you from Koodo pre paid service
