Very hard to get help from this company

[Otavio]

Hi, I transferred my number recently, and it's not working for text messages. I paid for a monthly plan already. It's been two days, and I couldn't use the service, nor could I log in to the account. Eversafe wants to verify my Identity by sending OTP to my phone number. And I am not receiving any text. 

[daddydee]

Definitely one of the drawbacks of PM is the lack of live support but it's also how they probably keep costs down. 

I'm in the same boat as you, I can't receive texts and emailed CS_agent about it yesterday. I was able to log in though, there was an option for them to send an email verification but it might be because this was an old account that I recently reactivated.

Did you port your number in?

[Handy1]

@Otavio  Please submit ticket with support you can use this direct link to message them 

send a  private message   To CS_Agents click          

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437