no service

[tencents10]

hello, I just signed on to  public mobile 20 minutes ago went through the whole process properly ported my number over from koodo. Got text from Koodo to cancel my account with koodo by typing yes, I did that. I created an account with public mobile app did that went ok. On my iphone it show public mobile as my network provider. When I tried signing back onto the app with the correct access code it tells me invalid code when i know its correct, so went on my imac to sign in throught the browser and this time it says "We've noticed you have an active public mobile service and would like to confirm you full access" but to confirm they send code to my phone number which I can't get because service is not working. My Koodo sim has already stop working. Do I have to wait a couple of hours for this to complete or should I have service immediately?

Thanks

[tencents10]

Thank You

[BKNS27]

@tencents10 

Try rebooting your phone phone by powering off then back on.

But normally it takes about 90 minutes to 2 hours to complete the porting process so your Koodo SIM should still work in the meantime.

If it doesn’t, unfortunately it could be a provisional/backend issue with your SIM and you need the assistance of a CS_Agent to do this easy fix. Their hours are 9:00am to 10:00pm EST but pm them and an Agent will get back to you tomorrow morning. But there are a lot of new members with porting issues on the Black Friday promo and there might be Cyber Monday deals issues.

Private message them at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Also check to see if there is an outage in your area. It could be another reason for no service:

https://istheservicedowncanada.com/status/telus/map