Reinstalling esim after deleting

[BaoV]

I had a problem during my esim activation (entered incorrect ESN/MEID) and I deleted the esim in hoping to retry it again.

However, I was unable to reuse the QR code sent to me when I subscribed to Public mobile to install esim again. I would like to request a new esim for my account.

Thank you

[maxyuan1]

I'm fine with buying a new one, but I can't even access my own account. Every time I try to log in it says "We’ve noticed you have an active Public Mobile service and would like to confirm your full access." Then it tries sending a code to the phone without a sim, which of course will never work. My account was never fully validated too so there are no options for email codes. I seem to be very stuck unable to use the service that is already activated and payed for. 

[Teo0321]

Hello @BaoV,

If you've deleted your eSIM and need to download the eSIM again, unfortunately, you'll need to order a new eSIM. Since eSIMs are one-time-use and linked to a specific device, you can't re-download the eSIM from the original activation email. You will have to purchase a new one.

I hope this clarifies the process for you. If you have further questions, feel free to ask! 🙂

[illy]

A friend found out the hard way, you would have to re-buy the eSIM for $5. 

[Handy1]

@BaoV  @maxyuan1  You need to rebuy one from the app go to subscription add on page and notice shop sim now select it and choose eSIM download and install it 

[maxyuan1]

I also literally just did this... Would be great to have a solution, submitted the issue and am waiting for a responce.

[hTideGnow]

HI @BaoV 

esim cannot be delete and reinstall.  Usually after it is deleted, you have to rebuy a new one

if it is a brand new activation , maybe support agent can get you one free? Just maybe, but please submit a ticket with CS Agent here and ask 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If no free replacement, instead of buying another esim for $5, I think you should just move back to physical sim.  There is no worry about this issue anymore