…Data history doesn’t match Data Usage

[CaraNedjie]

Why is that it’s showing that I have used 75% of my data when I recharged 3 days ago yet my data history doesn’t match?!

[hTideGnow]

hi @CaraNedjie 

please try to use Incognito/private/secret mode of your browser to login and check again

And how much the difference? remember data history only updated at least 12 hours later.

if still has discrepancy,  Support agent and check and confirm.   

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  

If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage        

[Handy1]

@CaraNedjie  Might be cache issue , try with new web browser and use incognito mode / private mode or from a different device . Also check the PM app instead see if it’s more accurate if you been using the app clear app cache or uninstall the app and re install it and check again if it’s still wrong get support to investigate 

submit ticket with support using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[slusagm]

use Incognito mode to check again

and Data history page is around 12 to 24 hours delay compare with the date usage on the overview page.  Date usage is pretty much live, data history only update shortly after midnight with entries of the total usage of the previous day