My husband and I are using our old Huawei P30 Pro phones , we just switched from Telus and transfered out iPhone 13 numbers over (we had to return our iPhones) to my understanding our Huawei phones only operate on 4G network now. My phone is fine and works well but my husband's wouldn't receive or call out calls. Last night it started working and now today it doesn't work again. He can receive texts and everything else but can't receive calls or outbound calls. He's already after resetting networks, removing and putting the sim back in but nothing is working.
if data and text no problem, the problem is connection to 3G. PM uses 3G for voice mostly. (some people use VoLTE for voice, but your phone no compatible)
So, it is a 3G problem. Try to change the network to 3G only and test. Should work. But might be good to Rest all networks first, then change to 3G
Yes, I'll have to do that the weekend to narrow it down. Could it be a possibility that the 4G towers maybe far away? But then again he's getting text messages. He did mention last night that the bars in his phone goes from full to 1 alot
So we wait to identify if the problem is with his account or with his new (old) phone. That would be putting a known working sim in that phone and for bonus marks if his current sim works in the old phone.
Yes, my phone is working perfect. No calls going out from my old phone and no calls going in. Mine transfered and went smoothly. It's just my husband's. First when we transfered over he never noticed if the calls were coming in or not because no one called, but when he went to work no calls were coming in or going out. Last night the calls coming in and going out started working and then this morning the calls dtopped again
So you replied to the texts on the old phones? You still have the phones? Does the old service still work on them?
There's a procedure to disconnect and remove an iphone from Apple systems when relinquishing an iphone that you might wish to do.
He's currently away working but going to get him to try in someone else's phone!
I also forgot to take out the old sim cards from our old phones so I just did that to see if it makes any difference.