Add on not activated

[Sherrylb]

Do I have to go to Facebook somebody just like totally ignored my message even though a ticket was opened and there was somebody on the other end responding... I can promise you sitting in a Walmart parking lot on the USA side 3 1/2 hours from my house in Canada without any add-on that I purchased won't make for a very nice comment

[HALIMACS]

And just so you're aware, @Sherrylb , we're just other customers like you here.

Making veiled comments such as those should be directed to Public Mobile staff.

We hear ya, though.

[hTideGnow]

hi @Sherrylb 

Roaming Addon?? can you even connect to T-Mobile or AT&T??

what phone do you have??

[DDM69]

Which add on did you purchase?  More details will get you more effective help here.

[abtest]

@Sherrylb- Does the add-on appear in you self serve account?  Did you try to manually set the carrier?

[dust2dust]

Do you see it in your list of add-ons? Do you see the payment in your balance? Are you connected to either T-Mobile or AT&T? Text and data should work fine. Talk is the tricky one that needs volte enabled for your device.

Adding - or able to switch to 2G GSM.

[DDM69]

What have you tried?  Are you connected to a US carrier?  Is data roaming enabled?

Reboot your device.