No incoming calls , help please.

[Fc10]

I can call out but can't receive incoming calls. From what I read my sim may have to be reset by the provider. 

[hTideGnow]

HI @Fc10 

if you ported in your number just recently, then the port was not completed.  You got a text from your old carrier and you replied Yes?  Will send you the porting team phone number and you can call them and they can help.  Please check your Community inbox

[Handy1]

@Fc10  Sounds like a stuck in port issue , no worries wil send you the porting team number private message as we not allowed to post it here .to re trigger the port request . Leave old provider sim in the phone to reply YES to conformation text 

[JRod]

@Fc10 

Hello! Sorry to hear you are having issues. 

Any chance you are a new customer and have just ported in? 

Are you able to try your sim in a different device to see if the issue persists? If not I would try and reset your network settings and then reboot your device to see if that helps. Also check to make sure in your phone settings that you don’t have the ignore unknown calls accidentally turned on. 

If nothing helps I would reach out to support to see what they can do on their end.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

[softech]

@Fc10 

did you just join PM and requested porting your number into PM ? 

If you are porting your number, did you reply a text to your old provider and reply YES within 90 mins?  If you miss that, the porting was not completed and hence you are not receiving incoming calls.  There is a number you can call to talk to live support and re-trigger the process.  I will message you the number, please check your Community inbox, envelope icon on top right

if you are not new to PM, incoming calls and text were working fine before and just not working now, try to :

• reboot your phone once.  
• reseat your sim card (Power down the phone, take sim card out for a minute, then put it back and power up)
• change your Preferred Network Type or Network Mode on your phone to 3G Only (or WCDMA)
• Try to click Reset all networks and see if it helps (please note it will also delete your saved Wifi connections, but you can easily add them back later)
• if you have another phone, put your sim card in that other phone and test
• use your phone in another area, it could be a local network issue

[Meow]

Did you recently transferred your phone to PM?

What number do people see when YOU call them?
Maybe porting was not successful?