[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! account not activating
i created an account, subscribed to a plan, made a payment, and got an error trying to activate my account. instructions sent me here for assistance. error indicates problem on hosting site.
SIM card 20 digits not 19 digits
Trying to transfer from Videotron a 20 digit SIM card. But PB uses 19 digits.any solution ?? If not can If I buy a new SIM card from PB, will I be able to use my existing phone number ?? If yes is this something I can manage myself online ...
Thinking to switch back to LTE
Is it just me or 5G with PM is not that great!I been with PM since May switch from Fizz Why I'm thinking to switch back to LTENot impressed with 5GIs it just me
pause for a few months, go to my hometown
i wanna go to my hometown for a few months and I wanna know how I can suspend my phone number and plan
Phone not working
I have debit preauthorized for payment. It is due today. Has not been taken out. Phone not working why?
International Calls
I need to make a call to GBR (+44) - add-ons only show US Data and Roaming.
Data usage doesn't add up
Month just rolled over 3 days ago. Daily data usage for the 3 days totals about 38 mb. PM shows that I've used 132 of my 250 already for the month. This has been going on for awhile.
Resolved! Can't send photos to iPhone users
Hey I used to use iPhone and made the switch to pixel and androidMy family is complaining when I send pictures or videos they don't receive themAlso a few people said they haven't got my textsBefore I got rid of my iPhone I shut off iMessage, disasso...
My IMEI got blacklisted when I came back from travel
Hi everyone,My phone have stopped to connect to PublicMobile network. The message in the notification area is "Emergency calls only". This happened exactly when I came back from Europe. I tried everything that I can: restart the phone, on/off airpla...
Resolved! Need to activate account
I need my number activated so I can transfer/port my number to a new service. I am not paying for a whole other month to do so
Resolved! Re: Chat bot incorrect, Public won't correct the issue, Managers non existent
Hey bud: I need to set a 4 digit pin, everytime I call in to add funds with a credit card it asks me a 4 digit pin and I did t set one up! If I could set it up plz let me know l I'm supposed to have auto top up but for some reason it never works, to ...
Wrong sim - I want to use my eSim
Hi,I have just bought a subscription with Public but somehow it wants to send me a physical sim card. I don't want that - I want to use my eSim. How do I change this?
Data not working
Anyone else having issues with their data?? Mine don't seem to be working at all.
Worse company ever
Just spent over an hour trying to get the sim card to work in an iPhone 13. Had to load the sim into an Android system to get access. Bought the sim at 3:30 today and was charged first thing. How do you get a refund for the service that won't work...
Working with no sim or esim?
I just switched to public. (iphone 12) My phone is working fine but I don't see any eSim installed, and I took out the physical SIM (Bell)Am I misunderstanding something?thanks
US top up plan
On Sep 21 2024, I purchased USA top up plan but my phone did not work in USA.
I lost an access to my account
Accidentally registered new sim for my daughter with my email and lost access to my cell N account. Please help.
Absolutely fusterated
I'm trying to port my number over to public mobile, upon registering, only option is to select a phone number public mobile offers and it keeps asking me over and over on a loop to verify security code
Voice sounds like a Robot
I recently switched from Telus to Public Mobile. My call quality has decreased significantly, with the calls sounding robotic, to the point I cannot even make out what is being said on the call. This is happening all the time. I upgraded to the lates...
ESIM WON'T ACTIVATE
I need to speak to a human from Public Mobile immedeitly please. I already paid & my e-sim hasn't activated. Everytime I try to use anything it asks to send a code to the number that hasn't been activated. I need a human to activate the number I just...
Forbidden A1
I can't log into my app. I tried to port my old number and it didnt go through and now I cant even log into my account. It says my "payment" was processed for my first month. How do I get this solved?
Sim help
My sim is locked,what do i do?
Not getting any verification code via SMS
Hi,I have had this number for 2 years or so now. Everything is working fine. I am able to communicate via SMS with contacts. But for some reason in the past week or so, I stopped receiving verification codes by SMS. When I type in my phone number and...
Your system is wrong
cannot update credit card info because your system says my postal code is invalid, which it is not.
Resolved! Promo 3rd mnth free
I activated 4g 30 dollar plan today on sep 25. Jus wondering as said on the website is my 3rd mnth bill going to be zero dollars
Can I access my voice messages while I am abroad (outside of Canada and US)?
I will be travelling extensively for the next 6 months and while I know public mobile does not offer calls from outside Canada or the US, will I be able to access my voice messages and if so, how? Thanks
