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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1148 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3221 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 31821 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 43695 Views
  • 182 replies
  • 30 Bravos

Payment vouchers

When will the payment vouchers actually be able to be processed? I have been entering then since before labor day and still I get the same reply of sorry unable to process at this time, please try again later.

HaleysGem by Great Neighbour / Super Voisin
  • 413 Views
  • 3 replies
  • 0 Bravos

Data Charges

Hello all, reaching out last several months my data keeps getting used up while my phone is not in use late at night. Does anybody know why?

TLD441 by Great Neighbour / Super Voisin
  • 498 Views
  • 4 replies
  • 0 Bravos

VoLTE for customers activated before Feb '23

Hello,I am PM user since Aug last year, I got a Xiaomi 13 Ultra that I brought with me from Europe, it is Volte compatible but not sold in Canada and NA, I also discovered it is compatible with PM, as I tried a SIM which has been activated two months...

antonio_alv by Good Citizen / Bon Citoyen
  • 3475 Views
  • 39 replies
  • 1 Bravos

Payment method isn’t able to be changed…

 I tried changing my payment method and it won’t work. This shows up. I have tried re entering and there’s definitely enough money in the account to pay it

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Daphnen by Great Neighbour / Super Voisin
  • 370 Views
  • 2 replies
  • 0 Bravos

New sim Card not received

Hi Can anyone help me track a new SIM card order online, It has been about 2 weeks, I haven't received any update about that thanks 

Maxskinner86 by Great Neighbour / Super Voisin
  • 529 Views
  • 4 replies
  • 0 Bravos

Changing subscription

If I switch to a U.S./can plan Oct24 before my present subscription ends (a 90 day plan due to end Dec. 13 )  will my remaining funds go towards the new plan or will I loose that money 

Hlq by Great Neighbour / Super Voisin
  • 1082 Views
  • 11 replies
  • 0 Bravos

Resolved! No service

Joined public mobile yesterday 17th deleted esim accidentallyNow no service, cannot submit ticket 404 errorTried using app on mobile & on web after signing into account 

CelticBoy by Good Citizen / Bon Citoyen
  • 717 Views
  • 8 replies
  • 0 Bravos

Resolved! Help

I need to resubmit a transfer request to my old provider. Can't seem to get an answer through chat.

New Activations are getting better deal

I wanted to change my subscription to the new deal they are offering 40 gb for 45 dollars, but unable to do it because I am an existing customer, and have been for over 3 years. I really don't think its very fair that only new activations are being o...

Kanethedog by Great Neighbour / Super Voisin
  • 1065 Views
  • 6 replies
  • 0 Bravos

Data Usage Notification - why does PM bother with this?

Hi all,5+ year member, who cannot access my older community profile for whatever reason.I have an ongoing issue with PM that is so annoying - I wanted to post about it to see if anyone has been able to get this resolved one way or another.The issue:"...

norsound by Good Citizen / Bon Citoyen
  • 1787 Views
  • 15 replies
  • 0 Bravos

Data

40 gb per month or for entire 90 day period 

Ma123 by Great Neighbour / Super Voisin
  • 344 Views
  • 3 replies
  • 1 Bravos

Resolved! Reward credit

I am looking at switching to one of the plans that require 90 day payment. Previously when i was on a 90 day payment plan my rewards were credited for each month. So if i were to get 5 dollars off/month i would get 15 dollars off for the 90 day payme...

tdgecas by Great Neighbour / Super Voisin
  • 752 Views
  • 6 replies
  • 0 Bravos

Activation

I don't receive message on my device for final activation

MohammadMehdi by Great Neighbour / Super Voisin
  • 601 Views
  • 6 replies
  • 0 Bravos

Calls

I switched to a new plan today and now everything is working but I can't call out? Says I'm not connected? Also incoming calls all say Private caller now? I tried restarting phone but still no luck.

BigE1972 by Great Neighbour / Super Voisin
  • 431 Views
  • 4 replies
  • 0 Bravos

Resolved! Porting from shaw

I attempted to port my number from Shaw. The esim seemed to load on my phone but I received a text saying there was trouble porting number someone would reach out no on did. Shaw told me Rogers had already requested a port ( due to the merger) . I go...

mr604 by Great Neighbour / Super Voisin
  • 410 Views
  • 2 replies
  • 0 Bravos

Resolved! Activation

Can I subscribe the plan now but activate the sim card 30 days later?  Do the days of service will be started counting after activate?

4Siu1 by Good Citizen / Bon Citoyen
  • 352 Views
  • 1 replies
  • 0 Bravos

Unable to make or receive calls

Purchased a $30.00 add on US roaming talk text and 3GB data ….I crossed the border on October 13th and returned on October 15th… I was able to text and had use of data but wasn’t able to make outgoing calls or receive incoming calls… this is a 15 day...

Frankr647 by Great Neighbour / Super Voisin
  • 530 Views
  • 4 replies
  • 1 Bravos

Resolved! Can you manage more than one account?

HiI would like to know if we can manage more than one account? I am paying for my children and wanted make it as one account.

Irene20 by Great Neighbour / Super Voisin
  • 556 Views
  • 3 replies
  • 0 Bravos

Resolved! Payment

Hello. I have 2 separate phone numbers and when I signed up for public mobile it made me create 2 different logins which I did but somehow when I login to either account both are tied to the same number (my sons). I've had nothing but issues with the...

Resolved! Reimbursement of reward that was not activated back to account.

@CS_Agent in our CommunityMy Data ran out and I requested 1 g of dat from my rewards. However it never worked and has not worked. That feature cost $15. Now my package data is now active again based on my activation date. I would like to have my 15 r...

PD123 by Great Neighbour / Super Voisin
  • 612 Views
  • 5 replies
  • 0 Bravos

Resolved! trouble with self serve

I have a senior family members phone connected with self serve, I am paying for her monthly plan I how do I add my new plan with my account? 

Greg2023 by Great Neighbour / Super Voisin
  • 959 Views
  • 7 replies
  • 0 Bravos

Resolved! Continue suspended my service

When I log in to my account I get: "Let's complete your activation" with 2 options "Resume activation" y "Go login Page", I tried both, but it doesn't allow me to enter the menu, please help me. I don't know what to do? 

Maximiliano by Great Neighbour / Super Voisin
  • 380 Views
  • 1 replies
  • 0 Bravos

Resolved! Request refund

I bought international minutes ago but it’s not working so I need refund 

Janina250 by Good Citizen / Bon Citoyen
  • 919 Views
  • 9 replies
  • 0 Bravos

Problem Logging In

 We are having problems logining in.  We simply loop over and over through a series of pages and eventually we get an error messages saying password and login do not match. so frustrating. Help. 

JonoKerr by Great Neighbour / Super Voisin
  • 366 Views
  • 3 replies
  • 2 Bravos
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