Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11139 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22080 Views
  • 181 replies
  • 24 Bravos

Resolved! Change email on order

Hello, I recent purchased a phone online and it’s being sent to my home but I have the wrong email there. I need it to be corrected. the email that was put in incorrectly was:  xxxxxxx Which should be xxxxxxx

Brittjd by Great Neighbour / Super Voisin
  • 383 Views
  • 8 replies
  • 0 Bravos

Resolved! Still No 2GB Bonus Offer

It’s now the 16 of Dec and still I have not gotten my text for the 2GB bonus offer; what do I do to get that offer?

Hrhkiki by Good Citizen / Bon Citoyen
  • 274 Views
  • 3 replies
  • 1 Bravos

Resolved! Mexico use?

Can I use my public mobile phone in mexico? If yes what is the cost?

socanadian by Great Neighbour / Super Voisin
  • 685 Views
  • 9 replies
  • 0 Bravos

Resolved! Activate SIM without a credit card

Hi there, I'm new in Canada and don't have a Canadian or US credit card. I wanted to activate my public mobile sim card. How can I activate my PM sim without a Canadian credit card? I already bought the top-up voucher from Shopper. 

Yehudah by Good Citizen / Bon Citoyen
  • 1330 Views
  • 15 replies
  • 0 Bravos

Resolved! Website inaccurate -- completely changes on incognito browser?

I had not logged in for months. Upon logging in today, "My Account" said I had used 210 MB of my data for the cycle.After a CS Agent suggested logging in on an Incognito browser window, "My Account" says I've only used 80 MB of my data.There seems to...

nm2837 by Great Neighbour / Super Voisin
  • 280 Views
  • 5 replies
  • 0 Bravos

credit card charge $1.13 more per month. Why?

I am on a $35 plan.  My account (with rewards) shows I owe $35.03 per month.  However, my credit card is charged $36.16 each month.  That's a difference of $1.13 each month.  Why?

Chynes827 by Good Citizen / Bon Citoyen
  • 668 Views
  • 20 replies
  • 1 Bravos

Resolved! Can I? Can’t I? If I can’t, why not??

Why can we not buy a SIM card replacement using our account balance? Well, really I don’t want to hear the “why not” theories. Would it make sense to have that option to buy that way? Or for a phone as well?

Resolved! Ticket

How can I submit a ticket? I am at my wits end!!

candyscorner by Great Neighbour / Super Voisin
  • 430 Views
  • 8 replies
  • 0 Bravos

Learning about Public Mobile - Have some questions

Hi, I'm looking at the $45 boxing week deal and have a few questions:1) Does the plan include the following?- 20GB, 4G LTE, call waiting, call display, voicemail 10, conference calling, unlimited call, text, picture/video messaging within Canada, unl...

ryanpm by Great Neighbour / Super Voisin
  • 439 Views
  • 9 replies
  • 2 Bravos

Resolved! SIM CARD didn't receive it

I ordered a SIM card online Nov 24/2022. It has passed the 10 business days and not cards. Order # 316999 . I  would like to know what happened. Thanks. 

Walter3 by Great Neighbour / Super Voisin
  • 205 Views
  • 4 replies
  • 0 Bravos

Resolved! Bonus referral not given?

I have referred a friend who had activated on Dec 11. Based on the promotion before I am supposed to get extra $5 for 5 months so long as he stays with Public Mobile if they activate before Dec 12. However, I do not see the credit today when my plan ...

timchoy711 by Good Citizen / Bon Citoyen
  • 241 Views
  • 3 replies
  • 0 Bravos

Resolved! Auto renewal

I did not sign up for auto renewal but I have just been charged. I am currently overseas. How do I cancel. I want the payment reversed until I am ready 

Adaj by Great Neighbour / Super Voisin
  • 312 Views
  • 3 replies
  • 0 Bravos

Resolved! 2022 bonus data and minutes

Hello-I did not receive the text message with the offer for this year's bonus data and minutes that was to be sent between Dec 1 and 15th.   I tried to send the YES2 text to 4911 this am and received a text back saying I am not eligible.  Can you kin...

HVB by Great Neighbour / Super Voisin
  • 471 Views
  • 8 replies
  • 1 Bravos

Resolved! Add-on rewards

For the More is merrier Christmas reward for existing customers, it saysFor current customers, your rewards are ready and waiting. Just reply YES2 to the text we sent you before December 31st, 2022.The only messages I have received from them are my b...

Stark647 by Good Citizen / Bon Citoyen
  • 324 Views
  • 3 replies
  • 0 Bravos

Resolved! holiday special bonus

i did not get my bonus data and long distance that i always recieved in december 

Khalidadar by Great Neighbour / Super Voisin
  • 244 Views
  • 4 replies
  • 0 Bravos

Resolved! Is data prioritized behind TELUS?

I've asked a similar question in the past about long distance calls, but this time it's about data. Does anyone know if Public Mobile customers get prioritized for bandwidth access behind Telus and/or Koodo customers? I ask because sometimes I notice...

Add-on rewards

Recently received the following message, and followed instructions as advised, but the rewards didnit showup on account. Message“Public Mobile here. To get you in the spirit of the season, Public Mobile is giving you a one-time gift of 2GB of free da...

m87ie by Good Citizen / Bon Citoyen
  • 336 Views
  • 6 replies
  • 0 Bravos

Resolved! May I inquiry for my online order 317670 ?

I placed this order on November 27. But until now, I haven't received this order.  The system said: the order should arrive in 5 - 10 business day. Thanks.

umts123 by Great Neighbour / Super Voisin
  • 239 Views
  • 4 replies
  • 0 Bravos

iOS 16 voicemail badge problem

Since upgrading an iPhone SE from iOS 15 to 16 and migrating an ancient flip phone to an iPhone SE iOS 16, both iPhones have been missing Voicemail badge indicators in the Phone app. Get the "new voicemail" notification, but the persistent red circle...

jfidelak by Good Citizen / Bon Citoyen
  • 1718 Views
  • 9 replies
  • 0 Bravos

New Activation

To whom contact to activate my new sim, to bring number from Rogers ?

Fanta-Roxy by Great Neighbour / Super Voisin
  • 544 Views
  • 10 replies
  • 0 Bravos

Resolved! Charges to my credit card that should not be there

I've been getting charges for the last three months at least from public mobile, I haven't been a customer in around a year. Tried to submit a ticket but I have to have a public mobile phone number to do so, as well as previous statements, and I am n...

Reegan96 by Great Neighbour / Super Voisin
  • 421 Views
  • 6 replies
  • 0 Bravos

credit card payment

I need to change my payment information because I have a new credit card. The other one is deactivated.  How do i do that?

Rietta by Great Neighbour / Super Voisin
  • 208 Views
  • 7 replies
  • 2 Bravos
Need Help? Let's chat.