Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have subscribed & put a new sim in but cannot download the app as the phone is a flip phone used for voice calls only.How can I activate the sim without the app?
I currently pay $40 per month for 15GB data at 4G. There are several plans currently advertised for 5G that are comparably priced, and a 4G 20GB plan for $34 per month.Obviously I don’t want to continue paying more for less. But when I go to change ...
I just changed my plan to the Canada/US plan because we will be in Florida for 5 months. This morning I got a bit too close to the Canada/US border this morning and I received a text message from Public Mobile welcoming me to the US, and advising me...
I want to cancel account - and am having trouble logging into the system due to the mess around the change of authentication structure.HOW do I cancel my service?????
How do I update my Credit card on file? I am constantly getting error
I am traveling right now and my plan has unlimited roaming texts. I cannot seem to even pick up a data signal even while roaming is on. Is there a way to fix this?
Did the offer for $50 • 40GB Canada-US Plan expire? I'm unable to see it as an option on the Website, App, or Change Subscription Section of the Mobile App.I'm just wondering if we're going to see a Canada-US Plan introduced in that price range again...
I just saw this on my available plans and had the option to change. For those who don't want to take a hit in the pocketbook on the 90day plan.
Public mobile contacted my old carrier and that carrier sent me a message to transfer my phone number but it expired after 90 mins and I didn’t respond. I need public mobile to contact my old carrier again so that I can receive another request to tra...
I’m an existing customer and am trying to subscribe to the $50 plan but it wants to charge me $65. Is it only for new customers?
October 19 here, still nothing.
I have ordered SIM, but it takes 10 days to deliver. This doesn't work for me. I need to transfer my number within a week. I asked ESIM card in my account, it keeps giving me error message. My phone is Iphone 13 and is compatible with ESIM. Can you p...
How come I can’t get the app on an IPhone?
ordered a sim card on October 22, 2023. Made the payment. Still no SIM card. Account status still says pending. Can't submit a support ticket because the confirmation email doesn't have an order number. Please help.
Hey! The money for my account came out yesterday no problem, today my phone isn’t working and when I log in it says Your services are on holdSubscription Expiration Date: Nov 03, 2023 what does this mean? When the money already came out of my account...
My old credit card expired.I put in a new account and it renewed and paid the balance.My bank shows the transaction as pending.My account looks like it is in good standing and renewed Nov. 1I have no service. HELP
Hi, hoping for some help here. I've been with Public Mobile for years now and always had the same plan I started with. I've never upgraded my subscription, however, when I log in the site shows my plan as $70 per month when in reality I'm only payi...
Someone help me please. I am not able to speak with customer service. My service and data are not working. I have tried literally everything.
I'm sorry but the site is currently in a horrible state. I have been trying to sign up for a new account; I tried Edge and then Chrome, both with and without private/incognito mode and they both wouldn't work throwing error code XXX. Then, when I cli...
I am trying to sub ribs and join using the app. But once I select sim gives me an error. I picked all the options and still the same
Hi. I’m trying to get an esim with the current number I have. I need to talk to someone about how I can get that done?
I am a new subscriber with new SIM card in the phone. Phone still indicates no service.
I was double charged for my phone bill and the website and app will not let me submit a ticket. It either says "we encountered an error in your request" or "error". I tried to send a private message to "@CS_Agent" but it says user does not exist. I'...
I’m trying to renew my subscription, but for some reason my payment is not being processed. All the funds are in my account ready to go.
I've ordered 3 sim cards to start 3 accounts for my family. It's been 3 weeks and I've received nothing!!!!!! Do I need to call my credit card provider and dispute the charges since you don't seem to want to provide the goods and services?????
Hi, I'm 1 day into my new subscription which auto-renewed. I want to move to a US Canada plan. Will I be billed twice for 2 separate subscriptions and the monthly rates are not prorated? Thanks,Ryan
My husband and I changed our plans and we went from a monthly plan to a 3 month plan. On our first invoice on the 3 month plan not all of our rewards were applied, only $12 was applied but looking at my rewards it should have been $36. How do I get t...
Please can someone tell me how to cancel this. I can’t find a company person to talk to about this.
?? Never got the QR code in an email??
I paid for add ons on Nov. 1 and am still do not have any add on services working. Why?
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