Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Different tiers *Good neighbor etc..*

Just curious, as I tried to search through the different posts and really couldn't find a breakdown for the different tiers you receive in the community. Is there a breakdown as such? Like for example good neighbor/good Citizen vs Mayor and all the o...

Resolved! Voice mail reading out phone number

Is there a way to bypass the automated part of the operator reading out the phone number that left a voice mail msg? When I get prompted to hit 1 to listen to new msgs, the automated part always says "new msg from xxxxxxxxxxxxxxxxx" then it plays the...

iamcdn by Great Citizen / Super Citoyen
  • 358 Views
  • 2 replies
  • 0 Bravos

Small business account

Hello - is it possible to open an account for my small business or is Public Mobile for personal use only?

CaraJean by Great Neighbour / Super Voisin
  • 484 Views
  • 11 replies
  • 0 Bravos

Purchase Bulk Data

I have to teather my phone for a week, I notice there is only options to add 1 gig of additional data at a time, I will obviously require much more than this, is there a way to restart your plan once you run out of purchase bulk data?

frenchy93 by Good Citizen / Bon Citoyen
  • 372 Views
  • 4 replies
  • 1 Bravos

Resolved! Network compatibility of international Pixel 4 model

I am moving to British Columbia from the UK and I'll be bringing my UK model Pixel 4 (model G020M) with me. I'd like to use Public Mobile when I arrive but I just wanted to verify that the phone will work on the network. The bands I have on the phone...

calluna602 by Great Neighbour / Super Voisin
  • 462 Views
  • 4 replies
  • 0 Bravos

Resolved! My phone can't see my SIM card anymore for some reason

Recently my phone (Moto G Play) isn't detecting my SIM card and I don't know why. I tried restarting the phone and removing and putting the SIM card back in and it doesn't do anything. My android version is 7.1.1 please help.

Changing Account Email

Hi, I need to change my email address (both notifications and login) but don't see an option on my account. Can someone please point me in the right direction. Thank you.

Thrariz1 by Great Neighbour / Super Voisin
  • 399 Views
  • 5 replies
  • 0 Bravos

Resolved! Will I get a one-time $10 Credit in a $15 Plan?

Hi everyone,I just ported my number to PM today using a referral code from a "friend". After finalizing my account, however, I only see the $2 auto-pay reward in my account. I'm just wondering if $15 plan is eligible to get this one-time credit or sh...

Inhinyero by Good Citizen / Bon Citoyen
  • 518 Views
  • 6 replies
  • 0 Bravos

Resolved! port my number

my old provider wants Public Mobile to ask to port my number again but there is no way possible for me to get this message to Public mobileWhat do I doI tries filling out ticket and that system don't work

Airedale by Great Neighbour / Super Voisin
  • 429 Views
  • 3 replies
  • 0 Bravos

Resolved! Activation timeout error

Hi,I completed the activation procedure using a SIM card I purchased from Public Mobile. I reached the sixth and final at activate.publicmobile.ca step and after submitting the form, I was redirected to a 404 not found web page. I don't remember the ...

gsgodin by Great Neighbour / Super Voisin
  • 669 Views
  • 4 replies
  • 0 Bravos

Payment

Can I pay from a savings account automatically?

Annaek by Good Citizen / Bon Citoyen
  • 420 Views
  • 5 replies
  • 0 Bravos

Roaming Plans

Im just curious if theres any chatter about a more permanent roaming plan becoming available again in the near future. I remember when i first joined public mobile, there was a 30 dollar plan that gave you unlimited talk and text within the us and fr...

Resolved! error logging into community when sent a ticket by SIMon

I need a PUK code to activate my sim card, but every time Simon sends me the ticket to speak to a moderator I get an error code ("error logging in") despite having the correct username and password. Is there any way I can simply send a message to a h...

AidenHR by Great Neighbour / Super Voisin
  • 629 Views
  • 12 replies
  • 0 Bravos

Resolved! New Account, New Phone Number, No Service

What am I doing wrong? I have a new sim card, activated it online, picked a new phone number, and completed the auto payment. Public mobile says I'm activated, but my phone says 'no service'. Do I need to do something else?

Resolved! How am I being charged?

I am reading my transaction history and my plan details for the first time in a long time. I have had the 90 day build your own plan that had the cost of $150. But when I look at my rewards it says my plan costs $225, how is this number brought up? S...

tankmon354 by Good Citizen / Bon Citoyen
  • 312 Views
  • 3 replies
  • 0 Bravos

Date joined Public Mobile

Could you please let me know the date I joined Public Mobile. My name is xxxxxxxxxxxxxxxx and my account number is: xxxxxxxxxxxxxxxxx. Thank you. edited by computergeek541: account information removed

Gmceachern by Good Citizen / Bon Citoyen
  • 607 Views
  • 7 replies
  • 0 Bravos

Resolved! Must have mixed up

Hi, So basically, I had to use a different credit card for billing in august, due to my main card being replaced. I thought that I had set up the other credit card correctly, I got the usual texts around pay day and have still been using my phone. I'...

maougha by Great Neighbour / Super Voisin
  • 394 Views
  • 4 replies
  • 0 Bravos

Resolved! the public sim card does not connect my cell phone.

I am a new user today but the public sim card does not connect my cell phone. I have three older cell phones.iPhone 4, Samsung GT-S5360 and a Motorazr v3. It doesn't work in any of them. How do I activate the sim card? please

jamesnicoloff by Great Neighbour / Super Voisin
  • 577 Views
  • 11 replies
  • 0 Bravos

Resolved! Data useage

I needed more data this month so I purchased 1G for $15, which I thought would be more than enough. I was on a road trip, and used the internet to book a couple of campsites, then I watched about 1 hour of YouTube, and apparently used up all the data...

sophie53 by Great Neighbour / Super Voisin
  • 690 Views
  • 10 replies
  • 0 Bravos

Resolved! Re: Auto pay

i have done all the above but after 4 times it still does not work ! Help .

Teddz by Good Citizen / Bon Citoyen
  • 1025 Views
  • 23 replies
  • 0 Bravos

Data usage

Help! Why does my data usage record from Public Mobile not correspond with what my phone usage tells me? My phone cycle usage is set from the 1st till the end of the month. Atm P.M. told me I have no data left but my phone tells me otherwise?? Phone ...

Mims by Good Citizen / Bon Citoyen
  • 500 Views
  • 8 replies
  • 0 Bravos

New account log in issues

So I just created a new account and ordered a sim card. When filling out my postal code it did not like the one I entered and gave me the option of selecting from a list. When I selected from a list it autocorrected the entire address and I didn't no...

colin111 by Great Neighbour / Super Voisin
  • 603 Views
  • 11 replies
  • 0 Bravos