Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Removed spam
Since moving to public with an esim, I’m unable to text non contacts and any new contacts set up since moving to public mobile. one note is that under send/receive under iMessage in settings, I only have my iCloud showing and not my phone number. C...
this only happens to me. what a fun simulation i'm in. esim failed to activate. i see no option to try again, nor any help options. they made me download the app. for every option i try i have to log in about a hundred times. the ai bot they make me ...
I just changed subscriptions as I didn't want to wait until our renewal. (Which was like almost a month away) I thought they would just give me a new renewal date and charge me the difference until the next month. But instead I paid my old rate for...
Just activated today. I have an iPHONE 14 Pro. ESIM activation stuck on ‘activating’ for the longest time. When I go to Cellular > Public Mobile carrier eSIM profile is activated and enabled as is the Cellular Data. All I get is the SOS sign wher...
I joined PM on Sunday. During my first phone call after activating my phone the line dropped 3 times. It was a 15 minute call.I then went to our local Costco with my new PM service and I had absolutely no connectivity. I live in Sittsville, Ontario. ...
I WANT TO CHANGE MY NUMBER
Hey all, I've had a PB account for a few years, when I activated my card, it was done through a local shop. I'm helping someone else now, setting up a new PB account for them, can I do this all on my own? I can't seem to find any guide on how to set ...
Did public mobile have any special promotions for loyal customers?
Can I get my pin
I bought a new OnePlus 12 phone , and the MMS is not working properly. I went to the Telus store for help. The lady checked the APN settings and updated them according to the Public mobile site.Still not working properly , she told me to raise this i...
I WAS CHARGED TWICE ON MY JUNE BILL.....HOW DO I GET THIS RECTIFIED?
We cancelled our account a few months ago and the sim has been disconnected but Public Mobile keeps billing. how do we get a hold of anyone for a refund and to stop billing us?
Price went up, new plans have more GB at a lower price can I change?
When did the plans increase, my plan has gone up by $6
Hi multiple calls made to a number from my phone that I did not make. How do I stop this?
Initially I bought an eSIM, then was told there was an error, the bar code, or what not, was never generated, which meant I could not log into my account, and I needed to buy a physical SIM. After a little trouble, I got my hands on a physical SIM, p...
New customer - phone works, text will not send or receive. Anyone else have that happen?
Hello,I have charged $11.3 each month. I didn't change the plan and I seldom use this number. However, I notice it charged 16.95 these two months. Please refund the extra charge and remain my original plan.Thanks,Crystal
What to do when CS Agent is useless. I tried to activate a SIM card but was unable and after a very long "conversation" was able to get a full refund, however a month later I noticed a monthly charge was taken for an account that was never active and...
I am an Ontario resident. Can I switch to the 5G 50GB Canada-US subscription plan? My friend told me it is for Quebec residents only.
Hello, I just activated my subscription for my Pixel 6 , but right now I cannot receive any calls or SMS. Any advice would be appreciated. Thanks!
I subscribed to a mobile plan with Public Mobile (e-sim) and wanted to transfer my phone number (from Koodo) to the new plan, but I encountered trouble while activating the subscription. I downloaded the Public Mobile app and followed the steps, but ...
Hi All!*****Attached below are my phone plan details in screenshots*****My predicament summary is this:My Current Subscription Cycle is May 03, 2024 - Aug 01, 2024I move Aug 26th to London, UK.I want to keep my phone number while gone 1 to 2yrs & pay...
I'm looking for clarity on exactly how "Community" rewards points are calculated and distributed.Do you receive points for any/all community interactions? Do you receive more points if your response is "bravoed"? If so, how many more?I've searched fo...
Going in circles on self help entering new Visa number. Get try again later
Few days ago I subscribed with PM and order physical Sim card. It was written that it will arrive in 2 days. Only after the payment it said it will take 10 days. My question is , can I cancel the delivery and I pick it up some of yours stores so I c...
I can’t seem to enter my payment information because they don’t accept a zip code as opposed to a postal code. My Canadian bank account has a USA address associated with it.
Hello I want to know if PN would work internationally for text like receiving text if am in different country like pakistan. Can i still receive text on my phone with PM
Hi,Could I get an update for ticket 451554-987 . Thanks.
