Community

Promotion

Is the promotion for 50gb data for 34$ a promotion that doesn't change in a few months? As in if you get the promotion it remains 34 dollars for the rest of your time on the plan? Or does the cost go up after a few months or years? 

Not able to make and receive call

@CS_Agent My plan renewal date is today and not able to make and receive call today .

100 minutes plan

Does this include our coming calls as well?

Does Public Mobile ever given data plan for USA?

Any plans of improving the site's UX for mobile?

I was wondering if the Public Mobile team had any plans in mind for improving the user experience for mobile users, on both the mobile application and the website. The application just uses web views to display pages from the website itself.Being a r...

Can't even get through the Activation process without Error Page

I decided to move my whole family to Public after we closed a corporate account that we had at Bell. I purchased 4 SIM cards at a Telus store and set up an EverSafe account. I have actually set it up under two different email accounts with different ...

IPv6 deployment status

It appears that my mobile IPv4 Internet connection is behind a CGNAT. Does anyone know more details about the IPv6 deployment status and timeline at PublicMobile / Koodo / Telus Mobility?Thanks

2FA code goes to wrong phone number.

My login attempts result in the 2FA code being sent to the wrong phone number.'Is this a common occurrence?Should I be worried about my account getting hacked?The 1st attempt to have CS correct it failed.

Bonus points for TRANSFER to points rewards

WHEN do you know YOUR personal points you will get.Is it best to wait til April to join the points. ?What happens if I don't enrol before May 1st, and am staying as a customer with an active account.  

Still waiting for problem resolution...

Anybody else have difficulties submitting a ticket? The chatbot just sends you around in circles it doesn't actually allow you to submit a ticket. Once you do find a way hopefully you don't experience the same issues I have been... On Wednesday I fin...

eSIM and physical SIM Card

Can I ask a eSIM and keep my physical SIM still work?If es, the physical SIM can be used for my Tesla’s connectivity .

The app is not available

Hello, I bought a SIM card and tried downloading your app, but it said, "This app is not available in your region." I am originally from Japan, where I got this iPhone. But I am in Alberta, Canada, and have already changed my l region to Canada. Can ...

Transferring from physical sim to eSIM outside of Canada

I want to transfer my physical sim to an eSIM but I am in the USA, meaning I am not on Public’s native network.  Will this still work? 

Subscription not activated while transferring a number

I started the activation of my public mobile simcard and opted to transfer my number from Koodo.I have got a message "Subscription not activated", and since then I am trying to get help from the chat but it does not offer any real help. The activatio...

Data reward

Just checking to see why I might not have received my 30 gig  data bonus reward offer?My partner got a text today about that but I didn't and we are on the same account.Let me know as soon as you can.Thanks 

Other account

I cannot access my other account at all. I need help please ASAP as my daughter now has no service as my credit card expired.

subscription not activated

Just signed up for a new plan. Choose the esim and number port from Koodo. Now my account just says subscription not activated and to contact customer service. The credit card charge was posted successfully. Need help please

stuck porting number from koodo

Hi,I was trying to port my number from koodo with the app. my account is now stuck on subscription not activated, and when i try to resume activation on the website it gives me an error page. I never received an SMS, and activation failed in under 5 ...

Wrong subscription selected

I selected the wrong subscription earlier this evening. I need to upgrade it. How do I do this.

Who do I talk to about billing

i recently went on a trip to New York and purchased a roaming package add on for $30 for 3g data.  This was a waste of money as I was not able to access data when I needed it.  I was only able to contact people with their phone/SMS, for those that I ...

Getting friend's new account sign up bonus and apply my share code

Hi, I just signed up a friend to Public Mobile and transferred over his number. Everything went smoothly except at no point in the process did I see a place to put in my Share Code so he would get the $10 signing bonus and I would get the referred cr...

Can't log in at all

I purchased a plan for the "Spring Forward" savings event but was not able to transfer my number. I waited since there was a maintenance message at the time. Now, I cannot log in AT ALL on the app or on website. On the website, after I enter the 2FA ...

Switching plans now, will I lose my loyalty rewards?

I know we are moving to points in May, but if I switch my plan now, do I lose my loyalty rewards right away? Thanks