Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,My mobile got stolen. I have a new mobile now and bought a SIM Card. I need to swop my number to this card now for this I need to access my account. The problem is that when I login with my name + password its sends a Code to my stolen mobile a...
My daughter lost her phone in a car crash. She can’t cancel because of the two step authentication, because she can’t receive a text, so she can’t get into her account. What does one do in this situation to cancel their plan?
Hello. When I got a new phone Umidgi F3 and put the SIM card from old one, the data doesn't work. But if I put my SIM card to my old phone , everything works. I checked settings on the phone and didn't find anything. Could you help me please?
I paid and used US data roaming , it ran out so I topped up with 3 GB, before I went to San Francisco. It never worked, I was charged, never got any data. This was scary and dangerous, no directions, no Uber, no google. I felt scared and unsafe. Publ...
My son is away for a month. Is it possible to change his subscription plan and then change it back again a month from now?
Well to say I'm disappointed is an understatement. After switching to the point rewards and making a complaint, I was finally given the information that was supposed to be there beforehand so I had a better understanding of what it entailed. In retro...
Hi I need help, I have been charged eventhough I ported my number to Telus, please some agent reply.
trying to change card for payment and it won't accept
Hi there,I'm trying to setup a new phone and sim card. We got the final step 6, and then it said Subscription Not Activated. I've looked around the site and the advices seems to be to send a PM to customer service. I've just sent them a message, but ...
I purchased new plan and usim, but why was that paid twice?My ticket reference number is309309-815
I applied for a suspension and then redeem it again, but my rewards($11)) didn't apply. How can this be applied?
i can't sign in
My friend is having trouble signing in. He has used “forgot password” and “forgot email” to get back in to his account with no luck. System indicates it has sent an email to associated email address on file but he never receives this email. He has ev...
I had a subscription that I really liked wasn’t to expensive but then I saw another one that was a little bit more in the price but more data I just realized that it was a waste because I don’t even use enough data to need that much is there a way t...
Update my payment
if I get a new SIM card after loosing mine can I keep old SIM card number?
Is there a specific set limit of how much can be added to an individuals Available Funds?I know it seems dumb, but this is a hypothetical question. For example will it cap me at $500/$1,000 Account Balance, or is it Unlimited?Thanks.
I ended up signing up to Public Mobile via eSIM, but now I have this physical PM SIM card that I can't return. Is there anything I can use this for with my current setup or should I try to sell/gift it? Is there a way to have both an eSIM and a SIM w...
Question for PM experts.What will I get as a result, after switching from $15 to $25 plan or up to $39. What will remain with my rewards and in general something will remain, given that these are not new points, but the old system of rewards.
I've been with public mobile for around 3 years I believe and just opted for the points reward system because it looked like the best program for me. I checked my account and there is nothing there. Does it take some time for all my back pay points t...
Hello I just setup a new phone and I put the sim card into the phone but it says it's emergency calls only. I can't seem to be able to get it to go
I spent an hour with another agent who tried but could not help. When I put in my email it says it is not valid My mobile phone number is not working - Telus number My account is up to date etc but I cannot access it. The agent suggested I open a...
I changed my subscription from 3G to 4G (US and Canada). I will be in the U.S. soon and would like to confirm that my 4G plan is active, as my phone still shows 3G.
How can you log on to your account if you forgotten your email that you registered with
Anyone have experience with this?is it reliable and seamless ?I travel in the US and would like to get the plan..
Anyone who tries to call my number with a Cici calling card, they cannot get ahold of me. Half of my clients use these cards. I’m going to have to cancel public and find a different provider. Can anyone verify why public is blocking calls from cici c...
I lost my public mobile sim card while travelling (I swaped to a UK sim card while I was there, but then misplaced my original Canadian one), now that I am back I ordered and receive a new public mobile sim card but I can't swap it because I can't l...
Since this new web page has took over I have auto payments coming out of my account and I have never once set them up this should be absolutely illegal and if they changed something i should have been notified. I have been using this for 5 years this...
im trying to activate my account it keeps giviing me the error esim not installed and something didn't go right while installing your esim
I can't log on to the "activation menu" now.I have failed to log in many times now.Can you change manually my credit card information or provide me a link for updating the information?
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