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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1700 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30168 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41857 Views
  • 185 replies
  • 29 Bravos

Update, payment information, not working

I cannot update my credit card information nor can I get help from a human being unless there’s a solution out there I will have to cancel two accounts with public mobile every link that is provided to me and that was an error

Manofmyths by Great Neighbour / Super Voisin
  • 495 Views
  • 4 replies
  • 0 Bravos

Confirmation code sent to temporary number

I activated public mobile last month with temporary number to test before port my number.  Today, I ported my number from fido to public but when I logged in my account, it send confirmation code to temporary number which is no longer working.  How c...

Kblee by Great Neighbour / Super Voisin
  • 943 Views
  • 9 replies
  • 1 Bravos

Resolved! 15 days free??

Was thinking of trying my son with his first phone. If I subscribe for the $40 plan to get the 15 days free.  If i feel it’s not working out with him. Can I just stop after the 45 days? Or   Is there any fine print that you don’t get the 15 days afte...

Mallard1990 by Great Neighbour / Super Voisin
  • 826 Views
  • 5 replies
  • 0 Bravos

Resolved! Subscription

My husbands subscription details show on my subscription. We have different plans and payments

Judy565 by Great Neighbour / Super Voisin
  • 485 Views
  • 4 replies
  • 0 Bravos

Pin number

How to get new PIN number

Kerry5 by Great Neighbour / Super Voisin
  • 406 Views
  • 4 replies
  • 0 Bravos

US talk/text

Hi all,if I want to make a call in the states do I turn off my airplane mode and turn on roaming? Thanks!

Megs78 by Great Neighbour / Super Voisin
  • 410 Views
  • 3 replies
  • 0 Bravos

Trying to cancel

Im trying to cancel a number we no longer use.  It was my daughters and she cannot remember the email connected to the number.  Im getting very frustrated with public mobile as there is no contact info or help to get it figured out. They continue to ...

Madisonsphone by Great Neighbour / Super Voisin
  • 564 Views
  • 5 replies
  • 0 Bravos

New US plan

I am considering changing my current plan to the new US PLAN using 5G technology. I have been told my iPhone 6S will not work with the 5G network. Is this correct?

Rick27 by Great Neighbour / Super Voisin
  • 623 Views
  • 6 replies
  • 0 Bravos

Resolved! Double charged

Hi. I changed my subscription plan but was charged for my old subscription and my new subscription. 

Vivian79 by Great Neighbour / Super Voisin
  • 377 Views
  • 2 replies
  • 0 Bravos

Resolved! Expecting texts for validation while travelling

Hi,I will be travelling to the UAE and might need to receive texts for validations and such.  Will I be able to receive texts and callss while in the UAE?  If not, any options that can be recommended?

Pearl95 by Great Neighbour / Super Voisin
  • 1036 Views
  • 6 replies
  • 0 Bravos

Resolved! Public Mobile Phone Numbers Not Recognized as Real

Hello,Has anybody verified their LinkedIn account using a Public Mobile phone number. LinkedIn is using the same company some of the airports use for quicker boarding called Clear.The issue is that I get an error message telling me my phone number mu...

jaymac by Great Neighbour / Super Voisin
  • 427 Views
  • 1 replies
  • 0 Bravos

Resolved! 5G service unreliable in upper Edgemont area of North Vancouver

Anyone else in this area find 5G doesn't work well here?  3G works fine fortunately, but 5G flaky and phone callers cannot hear what I say.  It looks like the 5G equipment is less powerful than the 3G equipment.I'm using an iPhone 13 max.

IanB2 by Great Neighbour / Super Voisin
  • 680 Views
  • 5 replies
  • 0 Bravos

Unsubscribing issues

I bought a phone with Telus back in June and within that period public mobile must have made my payments automatic. I haven’t been using public since and has charged me for every month how do I get a refund?

Kodav by Great Neighbour / Super Voisin
  • 365 Views
  • 3 replies
  • 0 Bravos

HELP. My new 60 GB plan does not work. I changed it Sept 17.

Please HELP. I'm out of Data. There was a special and I changed my plan to 20GB a month recently and it did not go through. it still left me on my old 12 GB plan HELP. How do I resolve this. There is no way to contact anyone and the chatbot is drivin...

Gabster2023 by Good Citizen / Bon Citoyen
  • 831 Views
  • 7 replies
  • 0 Bravos

Data usage

My data usage has been used up prior to the next cycle. This has never happened before and its only started happening over the past 2 months.  I am on WIFI 95% of every day (Most days I am connected to WIFI all day). I have checked my settings. 'Back...

kerilogan991 by Great Neighbour / Super Voisin
  • 391 Views
  • 3 replies
  • 2 Bravos

eSIM to Sim switch

I got an eSIM plan, but my phone doesn’t support eSIM. I want to switch from eSIM to physical sim, the virtual assistant is useless as I still have not activated my account (can’t as I don’t have eSIM supported device). I think someone needs to conne...

Mohsen1981 by Great Neighbour / Super Voisin
  • 411 Views
  • 3 replies
  • 1 Bravos

Payment failed

Hello I am trying to set up a payment, but it keeps being declined, there are no holds on my card and I have ample credit available. 

Johanna3 by Great Neighbour / Super Voisin
  • 432 Views
  • 3 replies
  • 0 Bravos

Resolved! Cannot make or receive calls

@CS_Agent I paid for US Roaming but am unable to make or receive calls. I’m in the States right now completely without phone service despite paying for the 15-day roaming package. Please help! Thank you!!

ErikaEToth by Good Citizen / Bon Citoyen
  • 979 Views
  • 8 replies
  • 0 Bravos

payments

Hi why cant I process my payment for my renewal? I need my phone to be working. 

ggampieris11 by Great Neighbour / Super Voisin
  • 182 Views
  • 1 replies
  • 0 Bravos

Resolved! 15 days 5G promo

HelloCan I use the free 15 days 5G promo if I already have an active 3G plan?

Rihanna by Great Neighbour / Super Voisin
  • 382 Views
  • 2 replies
  • 0 Bravos

How to transfer physical sim to esim?

Hello,I purchased an iPhone 15 which is compatible only with esim. I currently have an iPhone 11. I would like to transfer the physical sim card into an eSim. It is important to me to keep the same phone number and the same plan. I downloaded the app...

ldevo012 by Great Neighbour / Super Voisin
  • 2847 Views
  • 4 replies
  • 0 Bravos

Not supporting non-Canadian icloud accounts

Having heard good reviews about community mobile I opened an account with them only to learn that I am not able to install the app on my iPhone registered in Norway. I am thus not able to complete the sim registration. I learned this after paying for...

cmalmquist by Good Citizen / Bon Citoyen
  • 1020 Views
  • 12 replies
  • 0 Bravos
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