Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Please check the attached screenshot.I made a purchase to switch from the physical SIM to e-SIM. The switch was successful. But somehow, there're two E-SIM charges in my payment history. I'd like to have one of my $5 back.
For months the issue stopped but the last few days any calls over 15 minutes drop. Has this started to happen to others?
i need my account number for this account
Things must be going really well for Public Mobile, just saw the latest television commercial on CHCH, a bunch of people drinking coffee in a nice upscale shop (not Timmy's) and a big Public Mobile sign drops in the midst of them.Hopefully they will ...
When I enrolled on Sept 5 my wife's referral code wasn't acceptWE would like the receive the referral points monthly
I noticed that when friends send texts with pictures I need to turn on data. I have an android, and use WIFI for hot spots. I can surf internet on hot spots from a browser, but I need to turn on the data for celluar to receive pictures for MMS. Wh...
My eSIM will not download. Keeps doing the circle of death. Do I have to get another eSIM? I have already asked to transfer my existing number which is done. Now I have two numbers
I am trying to transfer my phone number to another provider but I don't have my old sim card. It doesn't work anymore. I need you to bypass the SMS confirmation, this is what my new provider told me.I am using my husband's account to send you this me...
I lost my SIM card and public mobile they locked my account in the app. How should I reach them to get new SIM card?
I have 100 minutes plan, but I couldn't call out. I still left 96 minutes. I can receive calls any time. I don't know why.
Hello,I recently purchased a service and would like to cancel it and stop all future payment.
my phone is stuck in s.o.s mode
Hi there, i have loyalty, refer a friend and autopay discount before June, but I don't see them. where are they? do they in the point system now? do we still have auto-pay discount? thanks
There has been no signal since mid-night and not sure when it will be back on.
I was charged $42.00 on July 04 2024 then $35.70 on July 12 2024 then again on July 13 2024 $35.70. Why was I double billed on my credit card on both July 12 and July 13th?
Hello Everyone,I have 2 questions pertaining to my data. Would someone please explain why this website tells me I have used 100.4 MB of data for Subscription Cycle Set 7, 2024 - Oct 7, 2024 but when I go to the Data Usage screen on my phone, I'm told...
Hello can I buy another esim in the same account?
My is connected to wrong destination number, why?
I recently created an account for my son (I was already a member). There is no option other that to "Add Funds With Voucher". On my account, I can add funds with voucher or add funds with a credit card. But that option isn't there for him. I have tri...
Just received a text from my son who's cell phone plan I pay for. Said that I "added" on more data. Sure enough, I log into my Public Mobile account and there is a 2GB add-on added to his account.I never authorized the add-on. He says he never did...
Hello, Im currently traveling using a local sim card. Unfortunately, I lost my public mobile sim card. Is it possible to replace the card, and keep my account and current phone number ? What do I have to do ?Thanks !
I can't change my address. The system keeps sending error. No number to call. No helpdesk to chat. So frustrated!
I cannot activate my sim or phone I got the app but it is not allowing me to continue and get a phone number, payment has been taken already
There was a Massive Public Mobile Outage in Markahm yesterday, Sep 9, 2024. It lasted more than 5 hours!Telus / PM is now acting worse than Robbers (Rogers) and Bell!What the heck is going on PM??!!
Im locked out. Created a new account just to seek help. Old Account only allows 1 attempt before locking up again. password reset doesnt work. Tech support gets locked out and their reset fails to work. I've been stuck in their revolving door of secu...
My family relocated from BC to AB last December. Try as I may, no account settings seem to impact what provincial tax is charged. I would appreciate if someone could assist me in setting up all four of my family accounts so we are taxed based on the ...
I pay for an estranged relative's account. My credit card was compromised and then canceled and replaced.Now, I see that my relative's account has basically disappeared. When I try to login to it to add the new CC, it asks me to re-register. The l...
Hello, I have a OnePlus Nord N200 5G cell phone. It was turned on with T-Mobile, but I have a different phone now. I have a computer monitor icon on my screen, and when I click it, it does nothing except get in the way. It seems to follow my screen ...
Hi there,I'm trying to move to another phone. Old and new phones both support eSim. Old phone has public mobile eSim. I want to get a new eSim for a new phone but when I try to login to my Public Mobile account, it starts the process of a new activat...
I tried logging in and the screen said user locked out, try again in 60 minutes. i tried again, changed password, tried and changed password again and again and again, I’m still locked out.Chatbot said to private message a Customer Service Agent by a...
