Device not eSIM compatible. Please cancel subscription and refund the purchase.

[notynnej]

I have a Canadian Samsung Galaxy S20. Public Mobile's website said that my phone was eSIM compatible but then the app said that my phone was not. I would like to cancel the subscription and have the purchase refunded. Thank you.

[slusagm]

I think S20 eSIM had some problems with PM and I recall people talked about it

if you don't want to activate physical sim, them ask PM for a full refund 

 You won't be able to open proper Chatbot ticket, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chalupa_Batman]

Hello @notynnej 

You will have to create a ticket by clicking on the chat bubble at the bottom right corner of the screen.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

SELF EDIT: 

If you need a physical SIM, Amazon sells them. Click on AMAZON for the link.

Or locations near you that have a SIM. TELUS STORES