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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2265 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3858 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34259 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45932 Views
  • 182 replies
  • 30 Bravos

Resolved! How many months do the Black Friday deals last?

I’m thinking of switching to one of the Black Friday plans but can’t find information on whether they last indefinitely or if the bill amount would increase after a certain period of time. Anyone know?

ocl5 by Great Neighbour / Super Voisin
  • 985 Views
  • 5 replies
  • 0 Bravos

Multiple accounts

HiI have two accounts for my kids but when I log out of the app for one and login to another it doesn't switch accounts? 

Spegat by Good Citizen / Bon Citoyen
  • 675 Views
  • 7 replies
  • 0 Bravos

Account

How do I unsubscribe from public mobile if I can't get into my account

Breanda by Great Neighbour / Super Voisin
  • 398 Views
  • 3 replies
  • 0 Bravos

Resolved! Text Promo

Hi!I got the following text message today and had a question: "Public Mobile here. We've got a great deal for you. Get 5GB of data at 3G speeds of up to 3gbps for only $25/month."Is it 5GB of 3G data, or 5GB of 3G? The 3gbps is throwing me off. There...

Hudmasterr by Great Neighbour / Super Voisin
  • 559 Views
  • 3 replies
  • 0 Bravos

ESIM Download Fail

I need a new ESIM QR-Code, upon attempting to activate my ESIM it got disrupted and now it says my QR code is invalid and to contact customer service

MattChung by Great Neighbour / Super Voisin
  • 302 Views
  • 1 replies
  • 1 Bravos

Resolved! Black Friday promotional plan

I currently have $25 plan with these add-on:two 2GB one-time data bonusestwo 500 one-time Int'l LD bonusesChanging the plan does not impact the add-ons, correct?   If I change my plan to $34 20GB 30-day plan, will I still keep the above add-ons?Thank...

Kanglee by Good Citizen / Bon Citoyen
  • 761 Views
  • 5 replies
  • 0 Bravos

Resolved! Canada US plan

I have a Canada US plan with data and public keep telling me I have to buy an add on. Is it as simple as  turning on roaming?

Kcorb-89 by Great Neighbour / Super Voisin
  • 608 Views
  • 4 replies
  • 0 Bravos

Regarding my account

Hi I think someone has access to my account due to which I am not able to get access. I want to delete my account.  Please help me 

Breanda by Great Neighbour / Super Voisin
  • 541 Views
  • 6 replies
  • 0 Bravos

Text offer

I got a text offer today for 5GB of data at 3G speeds of up to 3gbps for $25/month. A couple questions - a) will I still get my rewards off every month? b) when will my 5GB start? TIA!

RSBP by Great Neighbour / Super Voisin
  • 1076 Views
  • 11 replies
  • 0 Bravos

Amazon SIM

Just realized I ordered a Public Mobile Prepaid SIM Prepaid Phone - (Universal/SmartPhones) instead of an unlocked GSM SIM. I am on a subscription 5G @34.00 will I be be able to use the prepaid sim to replace my eSIM or does it require the more expen...

Phil1313 by Good Citizen / Bon Citoyen
  • 667 Views
  • 2 replies
  • 0 Bravos

Resolved! New SIM needed to switch 5G?

Does anyone know if I need a new SIM if I switch from 4G to 5G?I know that I needed one when I went from 3G to 4G.

tkdmasterg by Good Citizen / Bon Citoyen
  • 591 Views
  • 3 replies
  • 0 Bravos

Landline Port Process.

I've never Ported a Landline to Public Mobile, however today I'd like to give it a shot for the experience whether it works or not.I have a Home Phone Number with BellMTS, we had it disconnected but held because it stopped working the last few years ...

Priority by Deputy Mayor / Adjoint au Maire
  • 1833 Views
  • 18 replies
  • 1 Bravos

Resolved! Port number error text message

I am trying to port over a number into Public Mobile today and I received this message about 1 hour ago. "Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will...

GinTonic by Great Neighbour / Super Voisin
  • 487 Views
  • 2 replies
  • 0 Bravos

Resolved! Anyone using 4G phone on 5G plan

I am currently on the 4G plan ($34x3, 60GB data upfront) for 90-days.  Not very keen on a 90-days plan and would like to switch a 30-days plan.  Current 5G offering of $34 for 20GB is a perfect switch.  I am using iPhone 8 and may upgrade later on. W...

ezl007 by Good Citizen / Bon Citoyen
  • 1435 Views
  • 4 replies
  • 1 Bravos

Black Friday Plan

Should I switch to the Black Friday deal?  I will post the pic of the one I have now and the pic of the Black Friday deal. Also - should I be switching to the 90day plan for the $5 discount?  

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Mellyvb by Good Citizen / Bon Citoyen
  • 837 Views
  • 6 replies
  • 2 Bravos

Resolved! Anyone know if PM phone number will work in France?

Have a child doing exchange in France for 2 months and looking at getting an esim for data but wondering if phone will still work in France on wifi. France has great mobile rates so might just get a French number and plan wondered if her phone might ...

Get Bill

I would like to get a bill for my recent payments with my address on it. How do I contact someone to do this?

Abard by Great Neighbour / Super Voisin
  • 412 Views
  • 3 replies
  • 0 Bravos

porting my old number to PM

@CS_Agent Hi, our old number still have not been ported to PM, this is the info we got from the service provider to port out. I have the info and will give it to you in private, I'm not sure if this is private message or a forum post. Thanks 

pok by Great Neighbour / Super Voisin
  • 953 Views
  • 3 replies
  • 0 Bravos

can not get into account

I am using my wifes account to connect. On my account the 6 digit security code never comes.

hdunnell by Great Neighbour / Super Voisin
  • 254 Views
  • 2 replies
  • 1 Bravos

Resolved! how can i get an esim for $0

Hi, i want to change my sim card, is it possible to get esim for $0, i changed my subscription a week ago, i don’t know if it counts the deal?

Isabelle2024 by Good Citizen / Bon Citoyen
  • 729 Views
  • 3 replies
  • 0 Bravos

Logging into my account

I have been trying to access my old account that I have a sim and a number that's all active I am getting the confirmation texts through and I am currently using the phone number however when I log in it asks me to set up a new sim. How do I get arou...

Tell by Great Neighbour / Super Voisin
  • 688 Views
  • 7 replies
  • 0 Bravos

Black Friday deal not working

I tried to change subscription to $34 / month deal on next payment date and now it says it’s $55/mon ! And won’t let me get the $34 now! Help!

Snprice by Great Neighbour / Super Voisin
  • 738 Views
  • 6 replies
  • 0 Bravos

How to speak to an actual human being about my account issues?

I attempted to create an account a week ago to start a new phone plan.  I submitted my information and credit card info.  I assumed everything went ok.  I waited a week to receive my sim card and when it still hadn't arrived, I logged in to see if I ...

Hopey by Good Citizen / Bon Citoyen
  • 550 Views
  • 4 replies
  • 0 Bravos
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