Phone number does not work and set up cannot be completed

[Carmel109]

I recently purchased a PM SIM card and tried to sign up. But the sign up process could not be completed as a verification code was sent to my new PM phone number but the phone number does not seem to work … I cannot get the SMS.  It appears that without the verification, I cannot complete the set up. My name is xxxx and the phone number that is not working is xxx-xxx-xxxx. 

[Carmel109]

Thank you very much, greatly appreciated!  I meant to post privately.  Thanks for the link, very helpful.  

[TheSterlinger]

You can use the link below to contact public mobile directly for assistance.  This is an open forum of customers like you. You can edit out any personal information by clicking on the time upper right corner. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437