Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
The $39 plan that expires September 30th 2024, it reads Canada /US minutes. Does this mean I can make / receive calls and use data in the US without extra roaming charges?
hello. My daughter has purchased a new contract with another provider. She changed her email address as well. I have paid for and administered her public mobile account and would like to cancel it?
I tried a few different ways to make a payment and it will not go threw. My bank says its approved but its only going threw at zero dollars. Please help
The data shown as used in my app is nowhere near what is showing up in my usage history. Is there an issue with the app? It's nice to be able to monitor usage.
Looking into options to use my phone when I travel to Florida this December. Just seen there is a limited time international plan with 50gb and unlimited msg in Canada and the US. Would I just be able to switch over to this to avoid roaming charges.?...
I recently purchased a $35 plan which includes 100 minutes of calling from Canada to the USA. When I try to call California and Florida I get a message telling me that I am out of minutes and I need to buy more. My account shows zero minutes used. An...
Hello, I see that there is an option to earn points on the community boards and that one of the redeemable prizes is a $15 credit on your bill for 15 points. If you can earn 20 points on the community like advertised, I can reduce my bill payment eac...
I ordered a sim card and plan. I have been using it since a month now. I used all data and want to buy the same plan for the next month. The app doesn't give me the option. Please fix it asap
My account seems to be permanently locked. Every time I try to reset the password, I never receive a link and it says I'm locked out for 1 hour due to the fact that I've exceeded the number of attempts, except the hour never ends. I need some assista...
Hello, My plan expired today and I do not see an option to pay for it. I even turned on the subscription and it still did not pay for the plan. Can you check for the problem? Thanks!
Off and On, and today it is constant since wednesday when i try making a call it says I am out of minutes...but I pay a monthly fee for unlimited, this is the first time this has happen since I been with Public Mobile, can you fix this problem?
I ported my number to Koodo 4 months ago but they are still taking my Public payment STILL out of my bank account but the number had been transferred to Koodo
I am having the same issue today - Sept 27 2024 - Public Mobile Timed out before I received confirmation from Rogers and now I have an indicator that says SOS only and Searching - any help would be appreciated
I did my two factor authentication and I received a message from public mobile saying that I placed the incorrect ESN/MEID and that they would contact me. I have yet to receive anything.
I’ve been trying to figure out how to make Public Mobile points to help with my bill. I canceled with Fido because they are a shady company lied to me about a late fee being waived and their prices are just ridiculous. Been with them for years and I’...
I have just found out that my existing phone number will not be accepted at public mobile. The message actually says the number is "invalid". I have paid $49.72 for one month, a SIM card and taxes. How do I get a refund?
Hi! I just realized that since I've switched to Public, I haven't been getting any voicemails. I don't get many actual phone calls, so I’ve not needed to think about it. My husband called and left a message, but when I click “Carrier Voicemail” in t...
Can't seem to call Bermuda from Canada on PM. I have a Canada-US plan. Assumed International calling outside NA would just work on a per minute basis, at least. I added an International LD booster plan with 300 minutes. It still doesn't work. I'...
