I recently upgraded my plan to 50 GB and 5G, effective July 25, 2024. My plan is showing the 50 GB, however my service is still LTE instead of 5G. How do I contact someone to get this resolved?
Your not going to notice much difference between 4g and 5g with normal daily use . So unless you really need to see the 5g at the top of the phone I wouldn't worry about it.
Thank you so much for all the responses. They were all very helpful. I realize now my phone does not support 5G. Does anyone know why I only have the option of 3G or LTE…. And not 4G? I can confirm I am in an area with 5G access.
I have an iPhone 11 Pro. I just checked Settings/cellular/cellular data settings, and it only has the option of LTE or 3G, under roaming. Is there another place to check?
@SherBear1 do you have a 5G phone? What phone is that
if you have a 5G phone, change the network mode to 5G on your phone and test again. If 5G is not an option in the network mode screen, make sure your OS is updated
@SherBear1, although you are on a 5G speed plan this does not mean you will always be connecting at 5G. I'm also in a a 5G plan and depending on where I am and which towers I'm closest to I could be on 4G LTE and sometimes even 3G but when 5G is available and close by my phone will connect to that
