Referrals Missing From Account

[Cam525]

My account shows that I only have one active friend as a referral when it should be three. I know they are active, I pay the bills.

How can this be fixed?

[slusagm]

any chance the referred account missed the payment by couple days? if it missed that way, and happen around your renewal time, you will not that that referral point on the renewal

[hTideGnow]

HI @Cam525 

if you pay that bill, then you are on both side of the referral.  You have a shot to get it sorted out.  Ask support agent to check and provide them screenshot

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437