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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Haven't received Port our SMS

Hi,The new provider has submitted a port request about 1:48pm today and so far I have not received the SMS for confirm the post. Please help urgently.Thanks,Brenessa

Suspension

Hi, I have a question about suspend the SIM card temporally. I know there are 90 days time period I could resume the card. My question is, when I re-activate my card, will the original SIM card still be working? Or I have to buy a new SIM card? If I...

Just activated a new line, but I can't use it - no texts work, and when I call out I get an error

Says "7B1 Your phone is not activated on the network"

port out request！

please help for port out

Can’t receive call

Hi I ca ´t receive callscan you help please ?

Calls go straight to voice mail, not receiving texts

One Plus 9 Pro APN Settings

Anyone having issues with the APN settings with their one plus 9 phones? I have had issues over the last few days but deleted all the APN settings reset the values added in the PM recommended settings and the phone seems to be working for now with MM...

how can I change my credit card info when I cant access my account as cant text code to this country

we are in a foreign country and cannot use our phone here...our credit card info has changed and we would like to update that info with public mobile...can we please speak to someone via email

Payment error

Hi, I changed my plan and paid for my renewal but it looked like it failed. Then due to my account balance being low I changed it to a lower plan… but now it is showing both payments (within a period of 5 minutes. I would like to keep the 40$ plan I ...

Resolved! Account removed from system

Hello,Not sure if this is the right place to report this but I wanted to flag an issue. I went to log on to my account today after about a month of inactivity (I've been a Public Mobile customer for... 7 years?) and my account just didn't exist anymo...

Resolved! I made a mistake and purchased 2 many subscriptions need a refund

How do I go about doing so?

Resolved! US plan - calling doesn't work

Hi, my brother switched to a Canada -US plan. He is currently in the States, and is unable to make or receive calls. Texting and data both work fine. (I-phone SE) Any suggestions how to fix this?

phone calls

I cant get any incoming calls

Resolved! Number did not transfer

I'm a new subscriber and went thru the setup process over 10 hours ago now. My PM account seems to be set up correctly, but my number has not transferred from Telus to my new iPhone. I'm pretty sure I answered Yes during the process to ok the trans...

Cancellation of contract

Hello, I cancelled my account 2 months ago (on-line). But, I am still be invoiced monthly. Please cancel the account and confirm the cancellation. Thanks. ***@****

Resolved! lost phone. tried all the steps in the last two weeks. no way to get into my account.

I have made this throwaway account to try and access my actual real life, used, long time customer account with public mobile. over the last couple weeks I have tried unsuccessfully to login, it goes like this..login details, cool, security, 6 number...

Porting number from PM -Need to setup PIN first

Please advise how to setup a pin. PM port team asking for PIN to verify me before approving the port to Fido. Thanks.

Purchased wrong add on

I recently was trying to add additional data to my account but even after buying it wasn't working.just logged in to investigate and it's showing a different add on in place of the data I was trying to purchase? I don't understand. Please help.

Change of payment method

I'm trying to change my payment method to another account but always receive failed and I should try again, what should I do now?

Phone calls incoming

Why can I not receive incoming phone calls?

Resolved! Network won't work after installing then deleting esim

I installed a public mobile esim on my phone but didn't want it anymore so deleted it. Now my network doesn't connect and says it's "unavailable". Can I reset to get my physical sim to work again?I've tried powering on and off, turning airplane mode ...

eSIM change to sim card

My husband can’t sign in with the eSIM want to subscribe with SIM card help

Resolved! Help getting verification code

Can’t receive verification code

Unable to purchase US roaming package

I'm in the US, trying to purchase a 15-day unlimited talk/text/3G data package. Incredibly frustrating. Followed the link that arrived by text, but to no avail.

Messaging Issues

Has anyone had issues with messaging? I have an android and have done everything possible on their end to resolve and they think it may be a carrier issue at this point. Never had this issue before. Cannot message attachments (photos or documents) an...

Not getting code to my number

Just plugged in my new sim and I’m not receiving the code to my number

eSim didn't activate the first time and QR code is not working

I subscibed yesterday and completed my number transfer when I suddenly got an alert that the eSim activation failed.I tried to use the QR code to add it again and it won't work this time and the alert message says to contact the provider.phone: iPhon...

Trying to activate a sim and eversafe will not load

Trying to activate a sim and eversafe will not load on a samsung galaxy s 9. it is in the black bar with white text and I cannot click on it. please help, as i can't move beyond anything, so I can;t active

Payment

Hi, I would like to cancel my subscription for my friend plan which is automatically paid every month with my credit card. However, i got trouble in logging in with his account then i got charged that month without using call or data. I would like to...

Resolved! Sim Card Troubles

I got a new sim and transfered my number over to it, however I made a typo in my iemi and now it won't let me receive calls. It said it would try to contact me through my old number which was stolen and disabled, or my alternate which I forgot to upd...

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