Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Over charged

I have been overcharge and bill has increased. How do I get a refund on the over charged bill? Cheers

Cancellation

How do I cancel my account?

Human Agent

How do I talk to a human about an issue.

Texts

I can read all my text messages but for certain people I cannot send back a text message. Why?

Resolved! I cannot log in my account

Every time when I try to log in to my account, the login page is not working after I click the login button. That page doesn't show any space to input the email. I even cannot find the forget email button.

Change verification sms for old account

Hi, we just changed my spouse from Koodo to public mobile via phone number transfer, we used an old public mobile account she already had associated with her email address, everything went fine for the payment, transfer, but now it’s asking her for a...

I ported my number to a new provider Aug 28

Account #1 I have already been billed and payment taken out for this months billing cycle through auto pay. Will i be charged again next month in september on the 20th since the account is now closed. I am no longer with public mobile as of August 28...

Credit card update

How do I update my credit card ?

E-SIM cautions

E-Sims are nice but not as bullet proof as a real sim card.Right now I can go to mexico, download the Airalo app and install the esim without affecting my public mobile in any way.I recently used the new USA plan from Public and that worked great too...

Porting number from another provider

Hi, I just signed up for public mobile, and I am trying to complete the activation process via the iOS mobile app, however it says "phone is not esim compatible", even though I am using an esim on my phone right now. Please advise on how to proceed? ...

cannot receive text from foreign banks

my phone( in Canada) cannot receive text from oversea(Hong Kong) banks

Does suspending service via lost / stolen extend the 30 days of service?

Let's say I use up 15 days of my 30 days service and suspend my account for 15 days. When I resume, do I still have 15 days left to use?

My bill

My service was cut off today. I owe $10. Can my service please be reinstated now and I will pay the balance Friday. I really need my phone today.

I can't complete my activation and I can't submit a ticket

Any suggestions?

Resolved! Question about 5G plan with out using 5G connection and data usage

So after finding out public mobile does not support my device on the 5G network but only after getting the 30gb 5G plan I have some questions and concerns. Since the plan has 30gb of data on the 5G network and after that it has unlimited data on the ...

Stuck in activation

I am part way through activation but I can't finish. When I click resume activation I am redirected to another page but then logged out. My account seems to exist at myaccount.publicmobile.ca but not when I'm redirected to eversafe

Postal code

The system will not register my postal code as a postal code therefore it doesn't match the billing postal code... what do I do? How can I get my postal code into the system?

Resolved! Porting

I am a new customer. Activation failed and said to contact CS_Agent in our Community but no luck. I have no service it says sos and need help from an agent.

How's public mobiles customer service?

I purchased an account online. I was told delivery was Friday of the SIM card. It never came. I have a flight tomorrow and won't be coming back to Winnipeg! I reach out to ridiculous customer service options (chat or submit ticket). Can't submit tick...

My account is on hold.It's not due till the 29th!Today is the 26th!!

My account is on hold it's not due till the 29th and today is only the 26th!

Resolved! Sim card activation

I'm trying to activate a SIM card that I've just purchased from PM along with the $15 monthly plan. I've downloaded the app. When I try to sign in the "eversafe.id.telus.com" page does not download on my phone for me to comp...

Resolved! Porting in issue

Hi,I activated an account last night but missed the text message to confirm to the transfer.I've replied '1' to resend the transfer message and called the number provided, but nothing works.How do I solve this asap?Thank you!

Need help with my eSIM activation

I’ve already paid for my subscription and was informed to download PM’s app. This is where my issue starts, since I’m not from Canada my AppleID is not Canadian. I’ve tried to change my purchase reason but it fails. I’ve also attempted to make a new ...

Referral code

not allowed

app reinstated still shows errors

Update credit card

How do I update my credit card ?

plans

For the last 3-4 days I haven't been able to contact anyone at Public Mobile....even the live chat. Is anyone experiencing this too. Is there a phone number that takes me to a human??

PMwebsite really so slow

why PMwebsite always so slow? what's the fast way to buy add on?

New activation

I set up a new subscription with my own unlocked phone and want to keep my existing phone # . ( I had both when I signed up with my existing carrier) I went through all the setup steps with Public Mobile and the payment went through my credit card an...

why no more add on data can ues more than30 days like before?

why no more add on data can ues more than30 days like before?if only 30 days no more meaningful.