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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Need help new customer

@CS_Agent I am a new user and I bought a esim card yesterday. It said it activated but I have no service. Can someone please help me

Phone service is not working. I've renewed my service manually as the transaction didn't go through

Hi @CS_Agent , My service is not allowing me to receive or give calls. The line dies. I've manually submitted payment for the change of my service plans. Please help. I've tried all the suggested troubleshooting methods. Can you manually reset thin...

New customer

I am a new customer… bought an esim… says it’s activated but I have no service … says sos. I need someone to contact me. I cannot use my phone at all

How do I apply a new SIM card to my account?

My Mobile Network State is disconnected. I tried resetting the network. I have a new SIM card but don't see a way to apply it to my account on the new software update. How cdn I do that for I can't make or receive calls currently?

E sim QR code issue

I was trying to add the new esim to my phone and somehow it failed. When I scanned the QR code, it showed the QR code is expired. Anyone can help me to get an new esim or new QR code?

Resolved! Phone stolen

How do I switch my account including phone number to a new sim card becaseu my phone has been stolen?

Payment problems

I've been trying to pay for close to a week so far. All the solution that I've seen on the community don't work. I'm getting the message "we cant treat your payment at this moment, try again later" of something like that. Well "later" has been close ...

Internet dropping

I have tried to reset my phone, every time I go out of and sure it page ,I have to go to my settings and turn my internet back on as it says no connection?help!

Number transfer Issue

@CS_Agent Has been a while since switching over from previous carrier and have noticed that I have been missing calls and text. Also text has not been received when sending out from my phone.

Resolved! Adding number to apple not working

WhenI try and add my new PM number to my apple id it says the number is already in use. I cannot seem to get in contact to customer customer service. For 2 days i just get error messages when clicking on the link from the unhelpful chatbot and trying...

Serious issue

I am posting on behalf of my wife. She cannot get into her online account, because she has 2 step verification set up. And the reason why she can't receive that 2 step verification text, is because Public Mobile claims that she does not have enough ...

Forbidden A1 Error Page When Trying To Access Account

Ever since the Eversafe verification, my account has been given the forbidden A1 blank page. I can't access my account, can anyone advise on how to resolve this?

Login error - Forbidden A1

Can anyone help - am trying to login, and after I type in the Eversafe Confirmation code, it jumps to a screen that's blank except for "Forbidden A1"Is this a maintenance thing, or is there something I can doNoticed a post about 2 weeks ago with the ...

Missed Verification Text

My son initiated a port request to join Public mobile tonight, but missed the 90 minute window to send the verification to his previous provider.Is there a support number to restart the process?

Resolved! Application not available in Yukon

I just order and pay a new sim and when I try to load the public mobile app it says it not available in my region ( Yukon). How will I do to activate my SIM card? Thank you very much

June 19th 117$/90 day plan

I previously set my account to change to the 39$/30 day 4g 20gb promo plan. Just saw the new one with the 15+15gb expiring tomorrow and set my plan to switch to that instead in August.I noticed this plan includes points on the new rewards system. Can...

Resolved! I'm not getting OTP, can I request it to go to the email address.

Hi I'm writing this on behalf of my sister as she cannot login, as she's not getting OTP (one time passcode) on her number. Can she request it to go to her email address instead. This is extremely frustrating.

Resolved! How do I transfer my number, please help

Hi, I just signed up, paid 55/mo for 3 months and 10 for sim, plus tax.how to I give them my number for my new sim?creating a ticket won’t work, chat is closed, and pm address I found in support doesn’t work Please help

I can not make a long distance call to China

Last week I still can make a call to China using remaining adds-on long distance minutes. But this week I can not make a long distance call to China. It say that 1b1 and the phone number is not available. So I check my account and there is still fund...

Sim card

I am back again with another question. I bought 2 Sim cards and they only have one option for my husbands phone to add the Sim card number which is different from my Sim card number, how do put in the second sim card number for my phone please. I am ...

Transfer esim

I’m a new PM customer. Recently upgraded to new iPhone. I would like to transfer my PM esim to the new device. I need to maintain esim as physical sim is occupied by work line. Any recommendations for how to proceed? I was unable to submit a ticket. ...

I am still having a problem putting in a ticket when I touch the put in ticket button

the circular arrow comes up trying to reach Telus but the screen goes white and nothing happens.I have tried many time,I even left it for a 1/2 hour.I’m putting in the ticket because the local hospital can’t reach me or other people on public mobile ...

Error code when trying to activate.

This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)

I have 2 accounts.

I forgot the user and password for one of my accounts

Inability to receive texts or calls when abroad is finally pushing me away to Rogers

Let me preface this by saying that I absolutely love PM. I've been a customer for many long years and I'm so happy whenever I use it in Canada, and I'm proud of how the brand has grown, and service and plans improved.However, PM was also a source of ...

Cell phone problems

Refund on the accidently added add-on

Hi @CS_Agent , I have purchased the added by mistake just few minutes ago and haven't used it as I am not going to travel to the states. Could you please help me with the refund? I have also tries opening up the ticket but it is showing 404 error. Th...

Need help processing payment

Hi, I am a new customer to public mobile and I am having trouble processing my debit payment despite with the right information, who should I contact for help?thanks!

Resolved! Frustrated

In the past I updated my credit card number and it only worked for one of my PB numbers and this is where all of my problems started. If I set up a new credit card number will it work with both of my phone numbers with PB as I have lost one of my ema...

Resolved! Activation Question

Hello,If I subscribe and order a SIM card today, can I wait to activate the SIM card until a future date that is convenient? I would like to wait until June 29th to "start" my service/billing. Thanks,CB

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