Duplicate payment

[LewGatti]

I signed up in June and paid $38.08 on June 08 and again June 14. How do I get the duplicate payment reversed??  Thanks

[computergeek541]

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@LewGatti wrote:

I signed up in June and paid $38.08 on June 08 and again June 14. How do I get the duplicate payment reversed??  Thanks

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First, check with your card issuer that one isn't only a pending charge. Some card issuers will show the same charge as both pending and posted for the same transaction.  Once it has been confirmed that there are two different charges , open a ticket using the chatbot.  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[hTideGnow]

hi @LewGatti 

why you paid twice? or you setup two accounts?

check with support.  If a duplicated activation, they can help

 please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437