Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I purchased a phone and a sim card with 1 bonus sim card on Oct 24/22(Order 312298). I have not received sim cards yet .... it is now also 4 weeks ... where are my sim cards?
I just signed up for the $40 15G at 4G speeds. I do have $6.00 in rewards on my bill every month. If I changed my bill to this new deal will the rewards still take? So my new bill next month should be $40 -$6 plus tax? Thanks.
Currently on $120, 12GB Data 90 days - plan, unlimited pronvice-wide calling with long distance min purchase add on. I am schedule to switch to $40 - Unlimited Canada-wide minutes, 15GB data at 4G speed, Canada-wide minutes on next renewal date at ...
My plan was renewed today and I was charged for the 4G plan with 15GB data and it seems that I am still on my old plan. I paid $44.80 but am still on 3G with 3GB of data. Today was my renewal date. I tried signing incognito mode and also used another...
can i have a second phone on my plane
Is there any way of adding on the 12GB deal after you have initially activated the SIM card? This deal is the entire reason I went with Public Mobile and it would be frustrating if I couldn't add it on. Thanks,Zach
I accepted a change of plan by text . but system did not upgrade my account .
Why did you take two payments off my credit card I do not have automatic paymentIt also says my card has expired and it has not
Hello I thought I closed this account a year ago and found out that it is not the case (the email address is not my work email address). So now I have been charge for a year without knowing/using. I was thinking about activating a sim for my sister.
My user name is now an 'old' email so I can't sign into Public Mobile. How can I update email and USER name.
Hi there,I forgot my community account password and my email has changed since the last time I was in the community so I couldn't log in and had to create a new account. I would like to reactivate my old account - is this possible? Thanks, Peter
I have three kids, two with public mobile and others with lucky mobile. After I did the preauthorized payment plan for lucky mobile they add the 2GB data free of charge in the same plan $15.00/month.I am with two cell phones with public paying $15 pl...
Hi I ment to sign up for th $40 for 15g at 4g speed plan not the 5g. Could we please change this as it costs the same amount. Would be appreciated
My phone was to be activated on Monday but six number code will not be accepted! please explain why I do not have service yet! must be your mistake with wrong code. I have checked the email repeatedly but code is erased as soon as typed in! Not impre...
I set up a new account yesterday and can't get logged in. I tried changing the password and still can't get logged on.
I received a text message that I was in the US however I was in Sooke, which is directly across from Washington. I have an AirBNB receipt to prove it. I should not be receiving any additional expenses on my account.
Hello : I have changed my plan from 3G to 4G since Nov 11. However, the internet speed is very slow. The download is only 1.92, upload is 0.22. Any suggestions?
My phone is transferring some calls to voice mail without ringing the phone.
I transferred my Canadian number from my old carrier to Public a week ago. My data is working fine and I'm able to make outgoing calls, but I'm not receiving text messages and phone calls. The Public Mobile chat bot states that it can take a while fo...
Android OS tells me to sign in yet when I go through the link is says internal server error. How do I connect to the network and use my data?
I was finally able to log into my account to see that my plan is still active but my data is not working at all, I got a new SIM card and tried that, tried putting the card into a different phone, but nothing. I tried using my phone as a hotspot to s...
I bought a pre-owned phone from Public Mobile and it arrived with an incompatible charger. How do I contact them to ask them to replace it?
Hi,I have lost my sim card and I would like to replace it what should I do?
How do I return a phone and Sim card that had been charged to my Visa credit card without my authorization?
I need to reactivate my account for phone #xxx-xxx-xxxx Edited by popping to remove phone number for security reason as your post can be viewed by anyone on Internet.
I accepted a text offer for the 4g 15gb plan by text a few weeks ago. It was supposed to start on my new billing cycle, which was yesterday. There has been no update to my account. Any ideas why?
I have been with Public mobile for a month and I used the 2 gb promo code after adding plan but I don't see the extra data. I'm using the 25 plan and only show 1025mb. please help.
Hey! Over the past week I keep getting a notification that I do not have a SIM card inserted into my phone and I have to restart my device for it to be recognised. It was happening a couple times a day, and now it seems to be more often. Does anybody...
A new option was added. Good idea.
I just new activated my phone 3 day, old number tranfer good for out calling, texting good data ok only receive call is not working, I try so many advice from robot but still not working,what I do ,some one can help me. Out please ,seem like system t...
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