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Forum Posts

activation page down?

I was in the middle of activating my sim card when it appears the site went down. As of 1:23pm I can't seem to load the activation page on any of my devices (laptop, tablet and phone), just a blank white screen when i point my browser to activate.pub...

discord by Great Neighbour / Super Voisin
  • 420 Views
  • 16 replies
  • 0 Bravos

lunar new year promo

Ordered my SIM late last week and just got it but noticed the Lunar new year promo ($10 off for 8 months) is no longer available. Is there any way around this? Can't find a customer service number or contact besides this forum. thanks in advance,

mango_06 by Great Neighbour / Super Voisin
  • 639 Views
  • 14 replies
  • 0 Bravos

Resolved! Sim work with Yeastar GSM Module

Will Public Sim work with a business telephone system for SMS messaging?GSM Module 1 GSM Channel1 Channel for GSM Voice Calls Frequency: 850/900/1800/1900 MHz (quad-band)

GSB by Great Neighbour / Super Voisin
  • 529 Views
  • 5 replies
  • 1 Bravos

U.S Roaming for 2 months

Hello, I will be Snow birding in the U.S. for 2 months and I would like to find a way to add enough U.S roaming to cover the entire visit. Is this something that a Moderator can add to my account, or do I have to come back every 10 days and purchase ...

GerryBiss by Great Neighbour / Super Voisin
  • 543 Views
  • 12 replies
  • 0 Bravos

Resolved! Rewards

I've signed up for $40 plan yesterday (3 Feb 2020). How could I confirm that I am getting my $10 off for 8 months.

safiq86 by Great Neighbour / Super Voisin
  • 442 Views
  • 4 replies
  • 0 Bravos

US pkg

I am having trouble with my US pkg. After the call is answered I lose it in just a minute or so!!

Pebblespei by Great Neighbour / Super Voisin
  • 366 Views
  • 4 replies
  • 0 Bravos

$10 for 8 months

Hey, I created my account and signed up to a $40 plan on Sunday evening, February 2nd. I want to make sure that I am getting my $10 off for 8 months as the offer expired on February 3rd.

Islander2084 by Great Neighbour / Super Voisin
  • 408 Views
  • 2 replies
  • 0 Bravos

Loyalty rewards issue

HiI started this issue about month ago beginning of January. I noticed that my loyalty reward is not posted on my self account even thought is deducted from my payment. I started the claim with moderator team. Since then I deal with 4 different agent...

domptg by Great Citizen / Super Citoyen
  • 574 Views
  • 7 replies
  • 0 Bravos

Resolved! Sim Card Not getting signal

I have restarted my phone because an app was acting up. When I turned the phone back on my phone shows emergency calls only. Before I restarted my phone I had a strong signal. I'm using a Blu Vivo XI+ I have taken out the sim card and put it back in....

tehowennathe by Model Citizen / Citoyen Modèle
  • 782 Views
  • 8 replies
  • 0 Bravos

Bad sevice

I joined Public Mobile exactly 1 week ago, and I have been getting horrible data and phone service. At 7 am this morning, my phone showed "no service". I was not able to make or receive calls, text or use my data. That has happened numerous times thr...

vpierre by Great Neighbour / Super Voisin
  • 835 Views
  • 7 replies
  • 0 Bravos

Used half my months data in one day?

So based on my data useage I somehow used half my data in one day and now I am out? Due to renew cycle mid month. I received the notifications late last night while I was sleeping that I had used 95 percent of my data. Not sure what happened. Has thi...

Oldschool23 by Great Neighbour / Super Voisin
  • 753 Views
  • 9 replies
  • 0 Bravos

Where did you buy your phone?

Looking for some suggestions on where to get smartphones on the cheap. My only requirement is that it be waterproof and work on PM.

ashleyskye by Great Citizen / Super Citoyen
  • 750 Views
  • 21 replies
  • 0 Bravos

Getting Started - Need to Port in Number

Hi,I am a new customer and I need to port in my number from old carrier. Could someone tell me the steps of how to transfer number. 1) Submit request to port in number2) Create account3) Choose Planetc Thanks.

titan36 by Great Neighbour / Super Voisin
  • 394 Views
  • 10 replies
  • 0 Bravos

Friend reward

Hi there, yesterday, i bought my new sim card and registered my account.And i wrote down my friend's refer code and gave that to staff. After minutes, i got message from public mobile, and it said 'auto pay$2, friend $0, etc'. So i asked her 'how com...

S2_S2 by Good Citizen / Bon Citoyen
  • 593 Views
  • 8 replies
  • 0 Bravos

Resolved! $25 plan

Does the unlimited texting apply not just internationally but also within Canada?

rhbcc by Great Citizen / Super Citoyen
  • 667 Views
  • 4 replies
  • 0 Bravos

Resolved! Auto-pay is now paying my entire plan

I got a higher than normal charge in early January for my 120 90 day plan. I looked at the transaction details in self serve and my auto-pay and referral rewards aren't there and my loyalty reward increased by the expected amount but somehow came aft...

ylh by Great Neighbour / Super Voisin
  • 705 Views
  • 8 replies
  • 1 Bravos

cant access data when out away from wifi

I am a new user. I have a plan with 5GB of data. So far, when out shopping, work, etc...My phone won't use cellular data to connect to websites. Only works through wifi. Please help! I have checked my phone settings, and all settings are correct for ...

mvitols by Great Neighbour / Super Voisin
  • 569 Views
  • 9 replies
  • 0 Bravos

Resolved! Can't see or change my plan

This happened a month ago. I was hoping it's a temporary bug in the profile page, but it's still like this. I don't see anything in my plan section: If I click plan details, I get an "Oh no! It looks like something went wrong, but don’t panic." page ...

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lokriet by Good Citizen / Bon Citoyen
  • 631 Views
  • 7 replies
  • 1 Bravos

Resolved! Data used up already

Hi, I signed up for the $15 plan with the 250 MB of data earlier this month. I literally only use the data to visit a survey site once a day, on which I spend about 2 minutes, and sent and received a few photo texts over the course of the month (MMS)...

bradC by Good Citizen / Bon Citoyen
  • 746 Views
  • 14 replies
  • 1 Bravos

Resolved! Own Messages

Is there a way to see the OWN messages?I might post something today then check in few days for the answers, so how do I find my message?I never worked with a Khoros board (I was thinking I've seen all the major forum boards)

DinoFlint by Great Citizen / Super Citoyen
  • 660 Views
  • 4 replies
  • 0 Bravos

Resolved! How to maximize 3G speeds?

Hey guys, I just signed up for PM and I read something on reddit about how there are techniques to optimize our 3G speeds. One that was mentioned is that if you turn off LTE on your phone and switch it to 3G, it will actually improve speeds. Does thi...

Heasarc by Great Neighbour / Super Voisin
  • 866 Views
  • 16 replies
  • 0 Bravos

Resolved! Time to port a number

Outgoing calls are working but not incoming calls or text messages...How long does the porting process take to resolve this?

rob_hfx by Great Neighbour / Super Voisin
  • 473 Views
  • 10 replies
  • 0 Bravos

Resolved! Billing date

Why is it every month my payment due date changes? One month it's due on the 10th, the following month will be the 9th and the month after will be the 8th.

Kia-mel by Great Neighbour / Super Voisin
  • 645 Views
  • 8 replies
  • 0 Bravos

Chosing a smartphone

In the good old days if you had a phone you were god to go.Today there are thousands of optionsI would like a fast an unlocked double SIM + SDcard not expensive phone that works in Canada, but my head is spinning due to the options avaiableAny ideas?...

DinoFlint by Great Citizen / Super Citoyen
  • 459 Views
  • 18 replies
  • 0 Bravos

Resolved! Need promotion code add

Just open my account at Walmart this afternoon. Forgot to apply ======= code, can someone add it on my line now?

Yaoll77 by Great Neighbour / Super Voisin
  • 790 Views
  • 9 replies
  • 0 Bravos

Resolved! $10 off a Month for 8 Months

Hello, I've activated my SIM card on Feb 3rd, 5:50PM central. I'm aware the offer ends today but as I was activating my account I seen no indication I was benefiting from this offer. I just want to make sure I got in on it on time or if I missed anyt...

adamrayford by Great Neighbour / Super Voisin
  • 999 Views
  • 15 replies
  • 1 Bravos