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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2598 Views
  • 21 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17747 Views
  • 124 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28898 Views
  • 184 replies
  • 27 Bravos

Resolved! Heading to US - question about US add-on

I am heading to the US for a month in about a week. Does the US add on allow for calls from the US back to Canada,  or just within in the US to US numbers?I also have 978 minutes left of "one-time Int'l LD bonus minutes. For those does a call need to...

miketyrent by Great Neighbour / Super Voisin
  • 607 Views
  • 6 replies
  • 0 Bravos

Resolved! Start and end times of add on

Can you set a date for US talk text and data to start and end? If you still have days left can you save them for later use?

nsecord by Great Neighbour / Super Voisin
  • 392 Views
  • 3 replies
  • 0 Bravos

Resolved! Friends referral code

Can I enter my friends referral code after I have finished registering for the service?

marclandry by Great Neighbour / Super Voisin
  • 424 Views
  • 3 replies
  • 0 Bravos

Other PM can’t see my calls

Hi, Often when I call my husband or son who are PM users, my phone call doesn’t ring on their phone, they do not get a notification and on my end it goes directly to voice message.  Why? for example today I called my son multiple times at 5:30 am and...

Sjardim by Good Citizen / Bon Citoyen
  • 897 Views
  • 18 replies
  • 0 Bravos

Resolved! changing plan choices 3G

Available plans for $reward membersOn my account , change plan tab only lower plan showing, on 3G sspeed choice.

CB51 by Great Neighbour / Super Voisin
  • 459 Views
  • 5 replies
  • 0 Bravos

Resolved! Constant change in billing date

So my billing date is supposed to be the 21st. It has been this date for the three years I've been with PM. However, I notice more and more that my card is charged a day earlier each month than the 21st. This month I was charged on the 16th. Soon eno...

tmeminem by Good Citizen / Bon Citoyen
  • 502 Views
  • 5 replies
  • 0 Bravos

Resolved! add-on usage

I received 2GB of data and 500 mins add-on usage during the PM promotion. Will these bonuses be expired if I do not use them? If I want to use the bonuses, what should I do?

zhengbe2 by Good Citizen / Bon Citoyen
  • 348 Views
  • 1 replies
  • 0 Bravos

Resolved! Porting or moving phone number

HiI am a new PM customer with a monthly Koodo account. I want to close my Koodo account and move my number to PM. I tried to do this when opening my new PM account but it said “please enter a valid Canadian number”, which mine is. I then choose a PM ...

Sheba by Good Citizen / Bon Citoyen
  • 1151 Views
  • 18 replies
  • 0 Bravos

Resolved! Grandfathered plans and losing rewards?

I just noticed that the 3G plans are cheaper than before. I am currently on a grandfathered plan that gives me a total of 2GB for $30. I am also on the old rewards plan where I get discounts on my bill, rather than the new point system. I don't want ...

helenhelen by Model Citizen / Citoyen Modèle
  • 1095 Views
  • 16 replies
  • 1 Bravos

Resolved! Travel to USA

Hello everyone,I'm going to the states. In case of emergency, can I make a call to Canada and how much will cost me??? i use the prepaid service. Thank you

georgyboy by Great Neighbour / Super Voisin
  • 786 Views
  • 7 replies
  • 1 Bravos

Resolved! I can’t receive a call

 I became a public mobile customer for over a week, all worked good and then suddenly II cannot receive incoming calls and it's been 4 days now, I reseted the Network Settings in my phone and still the same problem. I went to the apple store and they...

claudiafu by Great Neighbour / Super Voisin
  • 1066 Views
  • 17 replies
  • 2 Bravos

Reset password

It’s always the same problem, I have a problem logging in and I need to change my card information. It’s like something changes my password each time. I’ll have to change provider if it doesn’t work. I like public mobile, but, Simon can’t help me any...

Cylons by Great Neighbour / Super Voisin
  • 858 Views
  • 18 replies
  • 1 Bravos

Resolved! Account Suspended

Hello,I see that my account has been suspended for lack of payment; however, preauthorized payments are enabled. This has been working without problems for a long while, but suddenly it isn't. Are there still employees here who can fix this for me? I...

Tirzin by Good Citizen / Bon Citoyen
  • 809 Views
  • 9 replies
  • 1 Bravos

I’m not receiving my 2 FA from my bank via text.

I have not been able to receive my authentication code text messages from my bank.  If I’m given the option to get the code via telephone I get is code probably 50% of the time, unfortunately not all websites offer the telephone option.  This has bee...

Lisa26 by Good Citizen / Bon Citoyen
  • 3386 Views
  • 16 replies
  • 1 Bravos

Resolved! Rewards

Can you please inform me is there added any rewards in my account? Because recently I added another number for my son. It's 825 xxx xxxx. Like auto pay $2 off. Or referral program $2 off. Please let me know. Thanks. Edit by Dunkman: removed personal ...

Kowshikdas by Great Neighbour / Super Voisin
  • 370 Views
  • 6 replies
  • 1 Bravos

Resolved! Phone number didn’t port

Hello,I created 3 account about 2 weeks ago. Went back to my previous provider today to finish up with them and make sure I was fully cancelled. The response was that one number was still in the cloud and did not port. The person proceeded to tell me...

Resolved! ordered Iphone 8 screen freezes all the time very frustrating

Tried to submit a ticket, ordered an Iphone 8 that was supposed to be in great condition. Not so much the screen freezes on it all the time. What a ridiculous platform, how do I get this ticket to submit or is it just rigged that way so you can't and...

Lutes2018 by Good Citizen / Bon Citoyen
  • 420 Views
  • 7 replies
  • 1 Bravos

Resolved! Data Usage after hours

Anybody know why data is being used after I turn off my cell phone? Occurs between midnight & 3am.

Aciu by Good Citizen / Bon Citoyen
  • 946 Views
  • 10 replies
  • 1 Bravos

Resolved! Public Mobile Refurbished Phone - repairs

I purchased a refurbished iPhone 8+ in November 2022 as a Christmas present. By the time it was opened, the 30 day return / exchange period was over. The touchscreen is very laggy and we've tried a couple factory restarts without improvement. I submi...

Resolved! how to reactivate service when i lose my gmail pasword

I have a $25 voucher but have forgotten the password to my email attached to my public mobile when I try to log into my email its sending the code to my cell phone....my cell phone is disconnected I am trying to top up to reconnect what do I do?

shahsunny by Good Citizen / Bon Citoyen
  • 369 Views
  • 5 replies
  • 0 Bravos

Resolved! Change plan back after text offer

I recently received a text offer for a plan upgrade and mistakenly auto replied yes when I tried to cancel the alert. I do not want to change my plan at this time, but cannot fond a mechanism in my account to cancel the upgrade, which is due in 3 wee...

SeanMc by Great Neighbour / Super Voisin
  • 679 Views
  • 12 replies
  • 0 Bravos

Resolved! Actual support from person- not Simon

I am so frustrated !! As a family we have multiple accounts and I’m about to cancel all of them if I do not get help ASAP. I cannot remember the email we used ( as the email has been deactivated ) , so I can’t do anything with my daughters account. I...

nova2009 by Great Neighbour / Super Voisin
  • 486 Views
  • 8 replies
  • 1 Bravos
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