Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,I am not able to send text messages and keep getting a "public mobile, error 2". I am also having troubles receiving messages. Some messages come through but not all. I restarted my phone but it is still happening.
Is it possible to activate an Apple Watch under Cellular with a Public Mobile e-SIM Subscription Plan?Of course it would have to be a 'New Activation' with a different phone number to set up the e-SIM, considering it still isn't available for my curr...
I'm on the $15 plan and my fiancee wants to switch over too. We tried tonight but it says it is only available in Quebec. Has it been completely removed? Edit : I've learned the plan hasn't disappeared, but public Mobile just won't accept my postal c...
I ordered by sim card over 11 days ago and still have not received it. My log in name is tgatong@hotmail.com. Please advise. contact number 416-xxx-xxxx Edit by Dunkman: removed personal information
Hello Support Team,I am travelling and not in the country and country I am I cannot use Public Mobile Roaming.Can I cancel my subscription for now, when I renew do I get my same old grandfathered plan or I would have to get a new plan.Thanks
Same as subject.I went to renew my plan and paid the full cost without any rewards being tacked on? Can I be credited or the rewards be added as double into the next pay cycle? Thanks,Christian
I use an iPhone 13. I have used PM for years. Today when I try to make a call, I will sit for about a half a minute or longer before it rings. Outgoing texts are also super slow. I can receive calls and texts quickly with no problem. Is something wro...
I have two questions pleaseHow can I stop the auto payment, I want to manage it myself.I have a promo code but I couldn't use it because am new here and didn't know how to. Please how can I apply it here and receive the $10 discount?
2 different phones, 2 different emails, 1 credit card. Can't apply payment to one account
Does anyone know how or why this might be happening
I would like to turn off autopay and pay manually at the end of the month with my debit/credit card. I don’t see any options to turn it offThanks,
just got a phone number with 100 mins, calling between two phone numbers to test out without answering, then 1 minute was counted toward this 100 mins, now 99 minutes left.
When activating my new SIM card, I couldn't find my region while selecting a number or any of the regions beside me. I live in Kanata, ON. Does Public Mobile not service regions around Ottawa?
I'm looking at getting a Samsung S20+ 5G phone and want to know if my 4G plan will work with it or if I need to either upgrade my plan or look for a lesser phone upgrade.
I ordered a SIM card online for someone with my credit card. The order was made on 29 June. We were supposed to be delivered on July 9th. But we do not have been delivered until today. Ichola1
Hello, I bought a SIM for Redmy Note 3. Your App can't be installed on my phone. Does it mean that your SIM cant be used on my phone? If not, how can I activate SIM, please?
Why am I getting error code 2 and my service has been horrible home page different. Everything thing is a total mess and no support I have been a client for over 6 years and this is not acceptable
I'm having trouble setting up my voicemail. When I call, it asks for a mailbox number. I don't know what this is, I've tried my phone number already. After a few random tries the voicemail hangs up on me. I know i've been receiving voicemails and I c...
Hi Community,I'm planing to get an apple watch Cellular version, and need esim for it. Will PM esim work. Thanks.Mark
This plan includes 100 minutes per month. Why do I have no minutes included this month?
I used to have a Telus account and number (587785XXXX) until I moved abroad a year ago and cancelled my plan. Now that I am back in Canada I wanted to go with a chesper value carrier and activated a PM account but couldn’t select my old number (calle...
Hello, I manage this plan for my child but she has been charging add-ons without my permission. I just realized this on my credit card bill.How can Public Mobile stop sending her offers for additional data during the month? This account is her cel ...
Hello, please take a look at my renewal plan and promos i currently have Im currently getting 5 dollar saving per month, and some free addonsIf i subscribe to new plan, are those gone?
So I am in my 3rd week of incomplete activation. Challenges to provide personal info every 3 days to ever changing CS. Dialogue is in a non nonsensical loop. My 30gb/mo data plan ran out after 2 weeks and I have no way to get details of access my acc...
I have ordered a sim card on June 28, 2023 and have not received so far. How long will it take?
unable to submit a ticket, constantly getting 404 error after clearing cache, where and who can I get support to switch esim to a different device?
Hi all,I am on the $15 per month plan and will be going on vacation to Malaysia. Will I be receiving any signal when I am there (for calls and texting) or will I require roaming? From when I have read, PM only offers roaming in the US, so does that...
So long before I had this account, I had another Public Mobile account which has long since closed. It had very few Friend Referrals as i was just getting started with using Public Mobile, however i referred one friend who has stayed loyal ever since...
Seeing multiple charges for $34.50 on the past month’s bill as well as one for half that amount, $17.25.An employee of ours has use of this phone . Could these charges be a standard rate for data overages??
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