Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I am considering joining public mobile but an concerned by the lack of customer service access.Do they have a call centre if you are not a customer. What if i want to just ask a quick question..Why so difficult? Im a little apprehensive. Is the call ...
I want to subscribe to Public mobile but do not want to register a credit card number. I want to use a top up code.By entering your information above, you authorize Public Mobile to make automatic payments with the card on file.Please note that your ...
Hello, i will be moving to the US soon but I am still a Canadian citizen. I have two questions:(1) am I able to freely use the $34/mo Can-US plan while I am in the US or do I need a Canadian address?(2) while I am in the US, will others from the US b...
Hello,i am thinking of switching cell phone but not sure whether this phone will work with Public Mobile network or not. would anyone be able to help... this phone is from Amazon.caMotorola Moto G54 Dual-SIM 256GB ROM + 8GB RAM (Only GSM | No CDMA)
I've hit my 50gb limit, and instead of a slower internet speed, I have no data at all. Chrome says internet is off. The 34 dollar 5g 50gb plan is supposed to just lower the speed, no cut you off completely from internet. Please help me. Thank You
HiI have paid subscription and got to download the app. After downloading the app I tried to login but app is saying that I got the message about the verification code:Confirm Your IdentityEnter the 6-digit code sent to xxxxxxxxxxxxxxx.I never receiv...
Hi,Why Can't I top up my phone with the voucher i bought, I keep having this message below when i type in the voucher number. since last Saturday. need your helpSorry, we’re not able to process this request at this time. Please try again later.
I just subscribed to a plan and I can’t log in to finish my account set up. I wanted an e sim and I already have a phone number the only problem is I used someone else’s phone. Now I’m trying to open my account on my phone but I need a 6 digit phone ...
We have recently become snow birds and want to spend several months this winter in Florida. Will the Long Distance add on's cover extended periods away from Canada?
has anyone have trouble redeeming the NEO rewards?I clicked REDEEM but did not receive any email confirmation, how do I email PM support team?How to RedeemRedeem this offer in My RewardsOnce redeemed, you will receive a confirmation email with detail...
Hello,Can I redeem more than one 15.00 point credit per month? For example, if I have 45 points, can I redeem 3x $15.00 point credit, or can I only redeem one per month? Thanks Barbie
Hi there,I have to recharge my public mobile number. However, I'm unable to access the 'My Account' page. When I click on the link, the browser loads up but stays on the same page. Please note, I don't have network coverage as I'm abroad (will be ret...
We have very poor cell coverage at our summer home at S.V. of Island Lake, Alberta. You have to walk out onto the road to get a connection. Seems to be an issue with many of the residents there. Can something be done?
I bought a esim with forfait, and I can’t connect to my account to activate it. This is very frustrating because there is NO SERVICE at all. The AI makes you run in circle, no way to talk to anyone. As soon as I manage to get a refund, I switch to Fi...
Hi all,For the second time in 6 months, I said to myself let's give it a try with PM, their 15$ unlimited plan is too good to be true.For the second time in 6 months, I get stuck with an activation error obviously AFTER my CC got charged. What is wro...
Good Afternoon,I have been a loyal client for over 6 years and was paying just over $13/ month with loyalty rewards applied. Since the new rewards program came into effect, my monthly fee has risen to $22.60. This change in reward programs was forwar...
Hi, same thing just happened to my husband. Did you ever log a ticket with Public Mobile and did you ever hear back about why this happened? Did you end-up being charged twice? Thanks so much.
Hi guys,I’m having a problem roaming in the US. I recently signed up for the 75GB Can/US plan. I drove into NY and with settings on auto it picked up T-Mobile 5G. However, no data. I pulled over and read through the PM forum and Reddit. I might be mi...
