07-16-2024 09:56 AM
I registered the Public Mobile service on June 24, 2024 with the plan. After activating my plan on Jun 28, I found that I got charged twice on my credit card with $64.41 each. Can you explain to me if this is a mistake?
07-16-2024 12:22 PM
I have an opened ticket: 448736-204, but haven't received a response from the customer service.
07-16-2024 12:14 PM
I made a quarterly payment of $64.41 in total. The monthly rate is $19 plus tax.
07-16-2024 09:58 AM
@Chi3 Are you able to log in to your account and see what it says there? The most expensive plan at the moment is $50 so what plan did you go for? Probably the best thing is to contact customer service. Open a ticket at the chat icon bottom right of this page. If that doesn't work then send agents a private message using this link
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437