07-16-2024
09:10 AM
- last edited on
07-16-2024
05:10 PM
by
computergeek541
How long does it usually take to transfer a phone number from another provider to your new Public Mobile account?
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07-19-2024 09:34 AM
Thank you for your reply.
I was transferring a number from a landline provider and it took about three days to complete. The number is working on my new PM sim now.
07-16-2024 03:57 PM
I can make calls from the PM sim but cannot send text messages yet. Guess it will work when the number transfer is complete.
07-16-2024 03:54 PM
I replied to the port authorization from the old service provider, so hopefully the number will be transferred to the PM sim before long.
07-16-2024 03:51 PM
Thank you for your reply. I am not transferring a cell phone number, so it may take longer than the stated "up to five hours", so I am still waiting.
07-16-2024 12:54 PM
@canadaa I assume you had encountered errors when trying to switch to public mobile? Were you able to get it fixed? All good now?
07-16-2024 10:48 AM
Hi Zuochen ,
please dont join the public mobile its a worst services provider in Canada there is no after service available after you get new number.
07-16-2024 10:32 AM
It will take a couple of hours but meanwhile keep your old SIM in your phone until it stops working then power off the phone and switch to the PM SIM.
07-16-2024 09:26 AM
Correct!
So @Zuochen once you switch the SIM card to pm, text someone and ask them to call you back. If the call goes to voicemail, something went wrong and you would need to engage customer service via the chatbot for further assistance.
07-16-2024 09:26 AM
usually fast, you can have the whole thing done within an hour
you got the port authorization text from the old service provider yet? if you received and replied, usually within an hour after
but if you put the PM sim in the phone and show no service or cannot make calls, that is not porting problem but account setup problem. So, can your PM sim card connect?
07-16-2024 09:20 AM
@Sansan If calls works it's completed.
The critical thing is incoming calls, even if a port doesn't compete the outgoing calls can still work.
07-16-2024 09:15 AM - edited 07-16-2024 09:17 AM
Once you reply to the text confirming the transfer it should be done within 30 but up to 4 hours of that.
You can switch the Sim cards and make calls and text to see if the public mobile is ready. If calls works it's completed.
07-16-2024 09:13 AM
@Zuochen In my case less than an hour, but I had already set up my PM account with a new PM number to make sure everything was working before I ported. Once you have replied YES to the old provider's text message authorizing the port within 90 minutes it can take up to 5 hours after which it's best to contact customer service. That assumes cell phone to cell phone rather than porting in a landline number which can take a few days.