Posting on behalf of my elderly mom:
Created a profile and plan last month and attempted to port the number over. Got a text today saying the port was unsuccessful and she was being assigned another number. I submitted a ticket after reading this with the number we want to port to Public Mobile.
Realized after that last month my mother did not give a valid text response when asked by Koodo to approve the transfer. So I assume this is why the transfer did not succeed.
Tried initiating another transfer attempt but the number says it's not eligible for transfer (but it was eligible when I tried before submitting the ticket).
How can I approve the port? I don't want her to lose this number.
