08-01-2024
11:58 AM
- last edited on
08-01-2024
04:59 PM
by
computergeek541
I tried to transfer the phone number from Vif VoIP phone to mobile with PublicMobile. However, the number transfer has problem. Vif confirmed they have approved the number to be transferred but not sure how come my mobile with new SIM card still not able to receive call, but only can dial out.
3 weeks ago
it is possible. But you need to login first and update the phone number under Profile > Manage EverSafe ID
and you click on Resend code, does it give you an option to get it via email?
if not, try these workarounds
If none of those workarounds helps, please open ticket with PM support by direct messgae CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
3 weeks ago
is it possible you can change the phone number for 2FA authentication with my cell number? or add my cell number for second option?
3 weeks ago
thanks for your reply. To access my account, there is a 6 digit codes sent to my mom's cell which I couldn't reach. The screenshoot is like this
3 weeks ago
Sorry, PM support is all online and they won't call you
But you can still access your mom's My Account, just ask the 2FA code to send via email. On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email
For the calling out issue, it is best to reboot the phone and try. You can also try Reset All networks on the phone (yes, your mom might need someone there to help if she cannot find the screen to reset all networks)
But if you need support help, Please open ticket with PM support:
3 weeks ago
Hi,
The phone started working since week ago. thanks for your help.
However, for some reason, the phone now stop calling out. Moreover, there are only 3 rings to receiving phone call otherwise forward to mail box.
Since this phone is on my mother's hand, I can not ask her to check text message from Public Mobile to get fully access in my account, could you pls let me know what the reason is? Is it the payment issue?
If it is payment issue, I just wondering if sales people can call me (514-594-5198) so I can see if I subscribe annual plan with better price?
08-06-2024 01:55 PM
HI @Master_Lee
VoIP line can take longer , 3 to 7 days to port. But there is a number to call to confirm. I will send the number to your Community inbox. Check the envelope icon on top right
08-06-2024 01:43 PM
I still have not got the phone number transferred yet. Could you help me to check if Telus have got what they need to port the line from VoIP line to mobile? I paid the phone for 2 weeks but still no work. Pls help me to check if anything wrong?
08-02-2024 03:53 PM
@Master_Lee wrote:So if it doesn't work for VoLTE, then I still can send text messages. IS there limitation which regular mobile can do but this phone doesn't?
I still can use it to WIFI calling?
Sorry, but Public Mobile doesn't have Wi-Fi calling.
08-02-2024 11:32 AM
So if it doesn't work for VoLTE, then I still can send text messages. IS there limitation which regular mobile can do but this phone doesn't?
I still can use it to WIFI calling?
08-02-2024 11:04 AM
Jethro C470 will work on PM 3G network
at the moment, it won't work VoLTE but it is perfectly ok to use 3G for voice for now. 3G won't go away for at least another 3 years
08-02-2024 10:58 AM
08-01-2024 01:35 PM
thank you so much for your reply. On the cell which I inserted sim card from Public Mobile shows me the phone carrier is Telus so I called Telus and told them situation. In the end, the support told me they will request the port forwarding from Vif (previous Voip phone providor) again and asked me to contact Vif for it.
I am not sure if I was doing the right thing but just let me know if that is correct?
08-01-2024 12:01 PM - edited 08-01-2024 12:02 PM
HI @Master_Lee
when did you submit the port request? it is normal for VoIP port to take longer, usually between 3 to 7 days
I will send you the porting support team number to your community inbox,. You can call them and confirm the status. But if it is less than 4 days, it is normal
08-01-2024 12:00 PM
porting from VoIP line usually take around 3 days or more.