U.S. add on

[faschmatta]

I purchased the 3 prong u.s. add on. It shows up in my usage a having 11 of 15 days left. However it does not show that I’ve used any data. How can I be sure the plan is activated and working properly? 

[Handy1]

@faschmatta Are you able to make calls text and use data ? If so then I would assume all is well and you have 11 days left to use it 

[faschmatta · Accepted solution]

I purchased it 4 days ago. That’s why I am concerned that no usage has been recorded. 

[hairbag1]

@faschmatta 

for data use in USA, make sure you have Roaming Data enabled in settings. When in US, you should be connected to either of T-Mobile or AT&T, whichever works best for you.

[hTideGnow]

hi @faschmatta 

you just got it today?? it shouldnt show 11 of 15 left

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437