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[Tammy8]

I’m trying to activate a phone and hit the wrong button (esim) that my phone cannot do. I ordered a SIM card but the app or website will NOT let me back to change it…what do I do? 

[dust2dust]

Did you choose a plan and pay? When you get the sim then use the app to finish.

[hTideGnow]

HI @Tammy8 

complete the activation first

then head to Telus or Koodo store and buy a sim card

then come back and submit a ticket with CS agent and ask them to update the account with your sim card number

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437