CS_Agent

[myhandyman1]

I have a few things I would like to get done to my account Can you help me as I have been sitting at this computer for two hours with another agent and have nothing done!!!

[dust2dust]

@hTideGnow- I'm answering the questions in a matter of fact way. Of course he doesn't want to lose the rewards as that's what would happen upon porting the number out as being the only proper way to move a number to a new account.

But as you say, he can try his luck. These things have been said to happen around here as a YMMV result.

[hTideGnow]

HI @dust2dust 

#1 is a nono, OP already said he does not want to loss his 5 years discount and benefit

[dust2dust]

#1. You could port that number out to another provider and then port back into the new account but that would preclude #2 in that the old account would close.

#2. You can do that but you lose the old number.

#3. You can still do that if you keep the account going.

[hTideGnow]

HI @myhandyman1 

you didn't really give up your discount, it is still on one of your accounts

Yes, I think some people abuse the switch numbers between account and therefore agent stopped helping

you can try your luck to submit ticket and ask if you want to, but don't have high hope

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[myhandyman1]

So I must give up my 5 year discount and the the other benefits? Why can't the agent say that it's been over an hour since his last communication.

[hTideGnow]

---

@myhandyman1 wrote:

I need to do three things today 

1 move an existing public mobile number to a new account

2 import another number into my existing account 

3 change my plan, on my existing account

---

HI @myhandyman1 

1 and 2, you cannot switch numbers between accounts.  (agent no longer doing it) Sorry about that

for 3, you can just login My Account, Change Subscription and pick the plan.  Click Change on Renewal and not to waste money with Change Now option

[myhandyman1]

I need to do three things today 

1 move an existing public mobile number to a new account

2 import another number into my existing account 

3 change my plan, on my existing account

[hTideGnow]

Hi @myhandyman1 

i thought you are working with CS agent already.  If you are, just reply their message and continue

if not, use this link to submit ticket:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dust2dust]

If you've been with an agent for 2 hours then why not tell us the problem and maybe we have some ideas.

[Handy1]

@myhandyman1  Just click the link and type your message and send , once you have submitted the ticket you need to keep an eye on you community in box for their reply . Or you can use thins link to the community inbox 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[myhandyman1]

Anything would be quicker But I need an agent so in the address bar I put CS_Agent WTF????

[hTideGnow]

HI @myhandyman1 

we are just customers like you, working with agent via ticket/message is the only way

But you can share your questions and hope we have the answer

[Handy1]

@myhandyman1  Your posing to a forum of customers like you here that will try our best to help . If you need support here’s the link to message them directly. But if you want to share what the issue is maybe the community can help you quicker .

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437