Hot to get support

[Ann-]

Hi,

I'm trying to subscribe, but my valid TD visa debit card is not accepted. The error says credit card is not accepted or something similar.

I cannot message anyone to get support. CS_agent name is not found and I cannot send a private massage to support. Can I get support by email or talk to a human?

 Thanks,

Anna

[slusagm]

Yes, TD Visa debit would work.

Please wait at least 24 hours before you try again.  Try using a differ email address to create another PM account.  And make sure you subscribe via the Public Mobile app and not the browser 

If you are activating account with a physical sim card, try to download the app on a different phone and start subscription there (but if you are activating account with eSIm, then ONLY use the phone which you would like to have the eSIm installed)

[Dunkman]

@Ann- 

Unfortunately, a few customers are still having issues with updating credit card information.

You can also try with PM app (with locator on).  If via website, you can also try a different web browser, clear cache or incognito mode.  Or try a different credit card (if available).

Here is some more information:

• Log out of your account and relog in before updating your card
• If you attempted to update the same card multiple times please try again tomorrow or today with a different card as there is a daily limit on update attempts for security purposes. 
• Make sure that your credit card postal code matches your phone number's area code
• As always, please be sure that you are inputting the correct card details

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...

[ORNGNBLK]

@Ann-  

 please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here during their working hours (between 9am-10pm eastern time)

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage