Payment overcharged multiple times

[Jessica_william]

Why can’t I seem to talk to a real person ever this company has the worst customer service ever 

[slusagm]

We can try to help too.  can you post a screenshot of the Payment history?

And , did you make some plan change lately? Did you buy add-on?

Give us more information and we can try to help

Or if you like, you can ask PM to help.  Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[BKNS27]

@Jessica_william

PM is an online service so communication is done through messaging with a real CS_Agent.

You can type in Submit a Ticket on the Chat icon or dm at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Most common issues can be handled by troubleshooting on this Community. Since you have be charged multiple times. Just contact an agent for a credit or refund.